Customer Success Team Leader

As part of the Docplanner Group which is one of Europe's largest healthcare technology companies, Doktortakvimi.com is the number 1 healthcare platform of Turkey. With our 2,500 teammates working in our offices all around the world, we work every day to make the healthcare experience more human and to make the lives of patients and healthcare professionals easier.

We have created a unique and enjoyable culture in our ten-year operation in Turkey. In the surveys we conducted with our employees, they stated three important features that distinguish Doktortakvimi from other workplaces are autonomy, employee value, and flexibility.

We are a team that loves challenges, works autonomously, and does not believe in the status quo; We are not afraid to try and fail. We value humility, honesty, and business results.

Reporting to the Customer Success Manager, you will be responsible for managing multiple Customer Success teams 

You will:

• manage a Customer Success Specialists  team

• launch and maintain first-rate services for our customers with the International CSl team

• develop and implement new methodologies to ensure maximum Customer Satisfaction 

• analyze team performance and provide coaching 

• provide top care for our existing customers

• achieve/exceed target KPIS: renewal%, upsell%, engagement, churn, and CSAT.

• identify and forecast risks and growth opportunities within the portfolio

• work closely with Sales, Financial, People, Revenue, Marketing and other Support teams to ensure an exceptional customer experience and resolve any customer issues locally and globally.

• reduce churn as the business evolves subject to the needs of the moment and of each product, improve customer adoption, ensure upsells, build lasting relationships and convert customers into engaged products.

If you:

• love building things from scratch

• have at least 5 years of experience in Customer Success

• know what Zendesk, Salesforce.com and Typeform.com mean

• have experience in leading teams

• speak English like a pro

• focus on results, not tasks

• are patient and understand the needs of others

• like numbers as much as you like people

then this job may be for you!

⚕️ Private health insurance

🌌Unlimited access to the Ifeel emotional well-being tool

🎂Free birthday leave to spend a day with your loved ones!

🏡 Work remotely

📈 Stock option plan after 6 months of working with us

🌅Every year 3 days of motivation leave 

💸 Performance bonusu