Data Center Services Manager

## Join Us\n\nAt Vodafone, we\u2019re not just shaping the future of connectivity for our customers \u2013 we\u2019re shaping the future for everyone who joins our team. When you work with us, you\u2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.\n\n## What you\u2019ll do\n\nThe Data Center Services Manager is responsible for ensuring the effective, reliable, and compliant operation of Vodafone Business External Data Center Services. The role acts as a central coordination point between vendors, internal stakeholders, and customers, driving alignment across all operational activities. It is accountable for planning and managing vendor engagements, orchestrating customer-related activities, and ensuring seamless service delivery. In addition, the role ensures adherence to defined standards, governance frameworks, and operational procedures. It plays a key role in incident and major event management by coordinating cross-functional teams, ensuring timely response, resolution, and communication.\n\nEnd-to-End Service Assurance \n\u2022 Accountable for ensuring external data center services are delivered reliably and in line with SLAs, KPIs, and contractual commitments. \n\u2022 Provide an overarching coordination layer to secure consistent service quality across all providers. \nVendor Orchestration \n\u2022 Orchestrate external data center partners to ensure aligned priorities, performance, and delivery outcomes. \n\u2022 Drive structured service governance through regular performance reviews and corrective action tracking. \nCustomer \u0026 Stakeholder Interface \n\u2022 Act as the single coordination point for customer-facing service topics related to external data centers. \n\u2022 Ensure clear communication, proactive engagement, and effective handling of escalations. \nIncident \u0026 Major Event Leadership \n\u2022 Lead coordination during incidents and major events, ensuring rapid response, cross-functional alignment, and timely resolution. \n\u2022 Ensure learnings are captured and translated into measurable improvements. \nStandards \u0026 Compliance Oversight \n\u2022 Enforce adherence to Vodafone Business standards, security policies, and operational frameworks across all external providers. \n\u2022 Ensure consistency and governance in multi-vendor environments. \nDemand \u0026 Capacity Alignment \n\u2022 Partner with product and planning teams to align demand forecasts with capacity strategies. \n\u2022 Ensure external data center capacity is proactively planned and scaled in line with business needs. \nContinuous Improvement \n\u2022 Drive service optimization, standardization, and efficiency across external data center operations. \n\u2022 Identify and execute improvement opportunities to enhance service quality and customer experience.\n\n## Who you are\n\n\u2022 Bachelor\u2019s degree in Engineering, Information Technologies, or a related field \n\u2022 Proven experience in data center environments, including colocation and external/third-party data center service models \n\u2022 Strong understanding of data center infrastructure components, including: \n\u2022 Power systems (UPS, generators, redundancy models) \n\u2022 Cooling systems (HVAC, CRAC/CRAH) \n\u2022 Rack, space, and cabling management \n\u2022 Physical security and access control systems \n\u2022 Solid knowledge of data center design and resiliency standards (e.g., Tier classifications, high availability, redundancy architectures) \n\u2022 Experience with network and connectivity fundamentals within data center environments (cross-connects, backbone connectivity, latency considerations) \n\u2022 Hands-on exposure to capacity planning concepts, including space, power, and cooling utilization management \n\u2022 Strong understanding of service management frameworks (e.g., ITIL) and their application in data center service delivery \n\u2022 Experience in multi-vendor data center ecosystems, with the ability to manage and govern external providers effectively \n\u2022 Proven capability in incident and major event coordination within mission-critical infrastructure environments \n\u2022 Familiarity with monitoring, alerting, and reporting tools used in data center operations \n\u2022 Understanding of compliance and security standards (e.g., ISO 27001, SOC, local regulatory requirements) within data center environments \n\u2022 Strong analytical skills to interpret service performance metrics, capacity reports, and operational data \n\u2022 Excellent stakeholder management, communication, and coordination skills \n\u2022 Fluent in English (both written and spoken)\n\n## Not a perfect fit?\n\nWorried that you don\u2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.\n\n## What\u0027s in it for you\n\nWe like to keep them flexible:\n\n\u2022 Vflexy: Flexible Benefits Program \n\u2022 Hybrid working kit \n\u2022 Ergonomic kit allowance \n\u2022 Digital meal voucher \n\u2022 Flexible transportation allowance. \n\u2022 Employee assistance hotline \u0026 counselling \n\u2022 Comprehensive and flexible private health insurance \n\u2022 Discounted price deals for wide range of products \u0026 services \n\n \nPlus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr\n\nhttps://www.vodafone.com.tr/insan-kaynaklari\n\nInstagram: https://www.instagram.com/vodafonekariyer/\n\nYoutube: https://www.youtube.com/user/VFTurkiye\n\n \nData Privacy \nBy applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details. \n\n## Who we are\n\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\u0027s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\n\nBelonging at Vodafone isn\u0027t a concept; it\u0027s lived, breathed, and cultivated through everything we do. You\u0027ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We\u0027re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\n\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\n\nTogether we can.\n