DevOps Service Engineer - Charging

Ensures successful operation, coordination and inter-domain alignment of charging operation services. Provides expert level technical support for predicting, diagnosing, reproducing and fixing charging operation service issues Provides recommendations to improve and address/lead critical issues and root cause analysis by coordinating other related service domains Actively contributes to the troubleshooting, dimensioning and performance tuning of charging products. Performs necessary infrastructure deployment / maintenance activities and migrations. Identifies dimensioning, performance and integration issues and proposes optimal solutions. Collaborates across product owners/vendors and related stakeholders to come up with a compelling solution. Provides expert level technical guidance and recommendations to other team members by means of coordinating and tracking related tasks. Works as on-call support representative of the team to provide 7*24 support according to a predefined shift plan. Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand. Ensures achieving / exceeding agreed service levels and KPIs for the Service Support. Bachelor's degree from Computer Science, Electronics / Telecommunications and other related fields. Significant experience in IT and Telco infrastructure, Intelligent Network technologies, charging products and services for postpaid, prepaid and convergent structures High level of expertise in service incident handling, troubleshooting and root cause analysis. Experience of handling high frequency streaming data for real time analysis and reporting. Good knowledge of statistical Analysis (distribution analysis, correlation, variance) Good command of English. Good understanding of multi-discipline telecommunications big picture. Significant experience in using SQL , PL/SQL . Ability to use analytics, network security, network monitoring and administration software programs. Ability to work in flexible work hours under pressure and tight deadlines. Experience in benchmarking and budgeting. Not a perfect fit? Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.