DevOps Srv Engineer-Collection&Invoicing

Legal tracking system operation and management Dunning operation and management To provide uninterrupted support in case of disaster and manage critical operational processes. Invoicing operation and management Design and implement automation and robotic systems and services. Provides multi-level technical support for diagnosing, reproducing and fixing Collection operation Ensures successful operation and coordination of collection & invoicing operation services Provides multi-level technical support for diagnosing, reproducing and dunning, invoicing, collection, billing services operation service issues. Provides recommendations to improve and address/lead critical issues and root cause analysis. Actively contributes to the troubleshooting, performance tuning of billing services products. Performs necessary infrastructure deployment / maintenance activities and migration when required. Identifies scalabilty, performance and integration issues and proposes optimal solutions. Collaborates across products/vendors and related stakeholders to come up with a compelling solution. Provides technical guidance and recommendations to other team members. Works as on-call support to provide 7*24 support when it is necessary. Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand. Ensures achieving / exceeding agreed service levels and KPIs for the Service Support. Minimum 3 years experince, Good knowledge of Collection & Dunning/YTS applications' design and operations. Bachelor's degree from Computer Science, Electronics / Telecommunications and other related fields. Significant experience in IT and Telco infrastructure, preferably Intelligent Network technologies, products and services High level of expertise in service incident handling and troubleshooting Experience of handling high frequency streaming data for real time analysis and reporting. Good knowledge of statistical Analysis (distribution analysis, correlation, variance) Good command of English. Ability to use analytical, network security, network monitoring, and administration software programs. Ability to work in flexible work hours under pressure and tight deadlines. Experienced in critical service management and service management in disaster situations. Not a perfect fit? Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.