Diagnostic Specialist

· To ensure and achieve team productivity and efficiency to Task Force

Operations

· To resolve complex issues with assistance of latest information from Tips and other MB information Medias

· Proper handling of Star diagnosis and other MB special tools

· To update the team members on new Service Information and Service Measures daily basis

· To oversee the warranty documentation prepared by other teams thereby assisting warranty department to submit a proper warranty claim and other technical reports to MBM

· Work closely with MBM DAC team members by performing joint diagnosis, wherever required, in order to resolve complex diagnosis issues

· On exceptional cases, assist frontline team to meet customer and perform joint test drives whenever required

· To handle customer’s cars with utmost care and diligence

· To provide technical guidance to other team members as and whenever necessary

· To meet the terms on quality, customer care and vehicle delivery on time

· To escalate, through proper channels, issues of new cars / new models and repeat product related issues

· To follow the Standard Operating Procedure (SOP) laid down by the company in the daily working

· To ensure good housekeeping of the work bay, tools and accessories etc

· To be aware of warranty requirements and regulations and comply the same

Improvement

· To proactively update the technical knowledge, including new diagnosis methods, by constantly reviewing the updated technical literatures issued by the manufacturer and MBM trainings

· To support training programs, when required, to upgrade technicians’ skill level