Disputes Specialist

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# ProudlyCCI

Job Identification

We are looking for a Disputes Specialist to be a part of our Finance Service Center team located in Group Office.

What We Explore

• Provide high quality disputes management services in a timely manner to countries across CCI
• Capture in a timely manner all details about a dispute that is raised by a customer or another department ie. Collections Team, Sales Team etc.
• Engage will all relevant stakeholders so that a solution is identified in a speedy and timely manner
• Negotiate and confirms solutions with the customer and communicates with all other parties within CCI that need to know
• Drive end-to-end standard disputes management processes across the CCI business
• Highlight opportunities for process improvement
• Support the country change management processes
• Maintain strong relationships with the CCI entities' commercial function in delivering a high quality dispute management service to the customer

Qualifications

• Having Bachelor's Degree
• Strong oral and written English skills; knowledge of Turkish, Arabic or Russian will be considered an advantage
• High standard of written and verbal communication skills
• Previous experience in ERP is essential and knowledge of SAP would be considered an advantage
• Strong customer service skills to both internal and external customers
• Confident, self-motivated and enthusiastic
• Ability to manage multiple tasks concurrently
• Excellent follow through skills
• Goals and results orientated
• Highly organized with attention to detail
• Detail oriented with excellent analytical and problem-solving skills
• Works well independently

What We Embrace:

• Equal Salary Advocate
• A Globally Diverse/An International Workplace
• Inclusive Team-Building Activities
• Leadership Exposure With Organizational Events
• Inclusive Language And Culture
• Social Clubs/Networks
• Inclusive/Family-Friendly Policies

Who We Are

 

CCI is a multinational beverage company operating in Azerbaijan, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Pakistan, Syria, Tajikistan, Turkey, Turkmenistan, and Uzbekistan. CCI produces, distributes, and sells The Coca-Cola Company's sparkling and still beverages. With 30 bottling plants, 3 fruit processing plants, and more than 10,000 employees in 11 countries, CCI offers a wide range of beverages to a consumer base of 430 million.

Our purpose at CCI is to create value for our employees, customers, consumers, and community. In line with our vision to become the best FMCG company, we put people at the core of everything we do. We achieve successful results with our people who come together as One Team, committing to live by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to become a great place to work, which is inclusive, diverse, and inspiring, with its key organizational and leadership capabilities.

Encouraging a diverse and inclusive organization is core to our commitment at CCI, that's why we nurture it in everything we do. We are proud to become the fourth company to obtain the EQUAL-SALARY global certification and proud to be an Equal Opportunity and Affirmative Action employer, covering in all our countries.

We take responsibility for the future with our Sustainability Commitments for 2030.

Focusing our roadmap on six main areas, including packaging, water, and climate on environmental issues; human rights, diversity & inclusion, and community investments on social issues, we pledged 9 commitments to continuously improve our efforts. To ensure that by the year 2030, 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members are comprised of women.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.