EDI/Middleware Support Engineer

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an EDI/Middleware Support Engineer, joining the Technology & Innovation Division in DFDS.

Be part of the movement - and play your part.

About the role

DFDS is a fast-growing company with an extensive history that embraces the constant need for change and has a clear appetite for digital transformation. Our strategy towards 2030 includes the ambition to transform the way we connect with our customers, securing efficiency and enabling future growth. We’ve innovated our Technology and Innovation Division to adopt a matrix organization rooted in Tribes and Chapters. A Tribe at DFDS can consist of both functional and cross-functional teams with a shared mission fostering collaboration and focusing on fulfilling business needs.

Working Monday to Friday, you will become part of the Core Transformation and Integration Tribe in the Technology & Innovation Division. You will work in an agile team and in close collaboration with other teams and our colleagues across the tribe. You will use your extensive social and technical expertise to support and monitor EDI (Electronic Data Interchange) systems, ensuring smooth and efficient integration with client systems running.

Job Responsibilities and Challenges

This position inherently comes with a high level of responsibility and urgency, as you will be the frontline support for both internal and external customers when minor or major issues arise daily. There will be times when multiple issues occur simultaneously, requiring quick prioritization and problem-solving skills.

Given the nature of EDI/Integration, you will handle a wide range of support tickets, which could involve:

• Network issues, such as firewall configurations, endpoint access, and permission management.
• Middleware challenges related to message flow (sent or received).
• Simple inquiries from internal teams or external partners.

To succeed in this role, you will need to:

• Continuously learn and enhance your knowledge and skills.
• Analyze data and patterns to diagnose and identify the root causes of issues.
• Proactively alert, inform, and follow up with relevant IT and business colleagues and customers.

Additionally, you will play a key role in improving existing processes and flows by identifying bottlenecks and weaknesses. You will work closely with developers to suggest enhancements and drive continuous improvement in our integration systems.

About you

Our reference architecture includes a diverse range of EDI protocols and systems designed to ensure seamless data interchange across various platforms. We expect you to hold a relevant educational background in Computer Science or a similar field, along with several years of experience.

Being a familiar to multitasking, agile environment and switching from task to task frequently is in the nature of this position.

• Collaboration and Communication skill is a must and pre-requisite for the job,
• Strong problem-solving and analytical skills,
• Excellent communication skills in English,
• Experience 5+ years on relavant support role,
• Experience with SOAP/XML & API/JSON is a plus,
• Experience working with support management products such as Topdesk, Service now or similar,
• Knowledge of EDIFACT is a big plus,
• Experience with traditional technologies and patterns such as AS2, oFTP, FTPs, sFTP, and file-based integration of a csv,text, xml and more,
• Experience with middleware product of;
  • SoftwareAG webMethods
  • IBM IIB
  • Mulesoft
  • Dell Boomi etc.

Working at DFDS

Join the movement and grow with us.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role if needed.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.

Be part of DFDS and be part of the movement.