Food NA Disputes Specialist

Job Purpose and Impact

The Food NA Disputes Specialist supports order and trade settlement to cash activities and help process new customer data and maintenance. Under close supervision, this job will invoice and bill, perform cash applications and handle customer credits, collections and dispute management and other period end close processing. This job also works closely with internal cross‑functional teams to improve invoicing operations, support order‑to‑cash activities, and deliver excellent customer service. 

Key Accountabilities

• INVOICING: Helps implement the end to end invoicing process, including the accurate and timely generation or verification and booking of invoices and supporting documentation.


• BILLING ANALYSIS: Supports the analysis of billing data to identify trends, anomalies and opportunities for process improvements.


• DISCREPANCY RESOLUTION: Assists with the investigation and resolution of billing or invoicing discrepancies by analyzing billing or invoicing data, communicating with cross functional teams and customers or suppliers, and making necessary corrections.


• DOCUMENTATION: Maintains accuracy and completeness of billing or invoicing records by helping conduct regular audits and reconciliations.


• RECORDS MAINTENANCE: Partners to maintain financial records related to accounts payable or accounts receivable processes, assuring compliance with applicable policies, procedures and regulatory requirements.


• COLLABORATION: Partners with cross functional teams to help verify billing or invoicing information and ensure timely and accurate processing of customer or supplier payments.


• REPORT GENERATION: Drafts standard financial reports related to accounts payable or accounts receivable to support informed decision making on billing or invoicing matters.


• CONTINUOUS IMPROVEMENT: Partners to implement policies and procedures to improve the efficiency and effectiveness of the accounts payable or accounts receivable processes.


• INDUSTRY EXPERTISE: Stays abreast of industry trends, regulatory changes, and emerging best in class industry standards in accounts payable or accounts receivable processes, providing inputs for necessary updates and improvements

Qualifications

Minimum Qualifications

• Good knowledge of spreadsheet and word processing applications.


• Advanced english level (B2, C1).

Preferred Qualifications

• Experience with supply chain activities in enterprise resource planning (ERP) applications