Front Office Receptionist - Soho House Istanbul

We are looking for a “Front Office Receptionist” with the qualifications below:

Qualifications:

• Detail oriented


• Fluent in Turkish & English


• Organization kills


• Ability to multitask and work in a fast-paced environment


• A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills


• A complete understanding and ability to provide the service delivery expected by guests and Soho House members


• Ability to work well under the pressure of coordinating many requests at any given time


• Being approachable and reliable


• Ability to be flexible as the job changes


• Ability to work flexible hours, including weekends, holidays if necessary


• Knowledge of Opera PMS System


• Spoken and written fluency in English and in Turkish

Job Description:

• Responsibility for the care of hotel guests throughout their visit


• To use own initiative and to personally take any action appropriate to deliver a first class service


• Responsibility for check-in, concierge duties and check-out


• To meet, greet and bid farewell to all guests – with a smile and making eye contact


• To escort guests to their room whenever possible and taking their luggage


• Take responsibility for the presentation of the front of house


• Fully understand and operate the telephone systems


• Fully understand and operate the hotel property management system


• Assist Reservation Team with hotel enquiries and reservations


• Ensure good communication with all departments with guest’s special requests and feedback whether good or bad


• To be fully familiar with the hotel layout


• Accountable for the Reception cash handling issues


• To have a basic knowledge of the surrounding area in order to assist guests with their queries


• To have a good product knowledge in order to increase sales whenever possible


• To fully understand the bedrooms layout as well as their features and equipments