Head Hostess

Scorpios

Scorpios is a growing hospitality brand that brings people together around music, food, and mindfulness — always within a stunning natural landscape. Taking inspiration from the culture and history of its location, each project is intended as a platform for local creatives to exhibit their talents as well as a hub for the global Scorpios community to gather. Since its opening as a beachside music venue on Mykonos in 2015, Scorpios has grown into a global lifestyle hospitality brand with expanded offerings. Scorpios is now looking to build a highly dedicated team to drive the brand to its highest potential.

Job Description

Scorpios is looking for a Head Hostess that will oversee the hosting team and will ensure exceptional guest experiences from the moment they arrive at Scorpios. The main responsibilities include managing the host/hostess team, coordinating with other departments, and resolving any issues that may arise.

Opportunities For All

Scorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. The role reports to the Global Head of People & Development of Scorpios.

Responsibilities

Team Leadership:

• Lead and inspire a diverse team of hosts/hostesses in providing a warm and efficient welcome to guests.

Guest Reception and Seating:

• Extend a warm welcome to guests, setting a positive tone for their Scorpios experience.


• Efficiently manage guest seating, considering diverse preferences and needs.


• Interact with guests to understand their preferences and needs. Offer tailored recommendations to enhance their stay, including dining options, local experiences, and activities.


• Engage with guests in a personable manner, enhancing their overall experience.


• Address inquiries and ensure guest satisfaction throughout their visit.

Reservations Management:

• Oversee the effective management of reservations, optimizing seating capacity. Collaborate with the reservations team and other departments to accommodate special requests and preferences.


• Oversee the flow of all the guests arrivals check in points

Collaboration with Departments:

• Work closely with various departments to ensure a seamless guest experience.


• Other duties as assigned by your direct manager.

Guest Arrival and Orientation:

• Assist and overlook with F&B, Hotel, Rituall check-ins, ensuring a smooth and welcoming process. Provide comprehensive property tours, highlighting amenities, services, and points of interest.

⁠F&B Area Support:

• Support F&B teams during peak times, ensuring guests receive prompt and attentive service. Address special requests or concerns to maintain high service standards.

Sales of Ritual Treatments and Bungalows:

• Identify potential sales opportunities for Ritual treatments and hotel bungalows. Promote these offerings to guests based on their interests and needs, using persuasive communication to drive bookings and increase sales.


• Implement thei sales culture as well among your team members.

Feedback Collection and Improvement:

• Gather guest feedback proactively and address any issues or concerns promptly. Utilise insights to suggest improvements and support the continuous enhancement of the guest experience.

Cultural and Local Expertise:

• Offer guests valuable information about local attractions, cultural activities, and events. Provide recommendations to enrich their stay beyond the hotel experience.

Requirements

• Minimum of 3 years of experience in Hosting Positions.


• Strong communication and interpersonal skills
  


• Excellent organizational and time-management skills.


• Ability to work under pressure 


• Excellent negotiation and sales skills, with a track record of achieving and exceeding revenue targets.

Benefits:

Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.