Inside Sales Account Associate

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS

• Bachelor Degree in preferably Business Administration, Logistics,
• 1 year work/internship experience,
• Fluent in English both written and spoken,
• Strong verbal communication requirement with customers via phone
• Excellent command of MS-Office tools,
• Excellent verbal and written communication skills. Ability to communicate effectively at all levels, both within UPS and with customers,
• Strong organizational, planning and time management skills and ability to deal with and follow up on multiple complex customer issues at the same time,
• Military service has to be completed for male candidates.

JOB DESCRIPTION

• Maintain relationships with customers by assisting them with general inquiries or pricing requests, support resolving service issues or to position additional UPS’ products and services
• Maintain ownership of queries through to resolution, ensuring that the customer (and any other UPS function if required) receives regular updates at appropriate intervals
• Keep Sales and Operations informed about any special customer requirements and changes
• Pro-active customer service for “Must Keep” customers
• Enter and maintain new opportunities in UPS system (TEAMS or successor system)
• Analyze sales KPI's maintain up-to-date knowledge of UPS products, services and processes

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.