Intermodal Customer Service Specialist

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Intermodal Customer Service Specialist.

Be part of the movement - and play your part.   

About the role  

As an Intermodal Customer Service Specialist, you will be responsible for performing all operational tasks related to the role. You will be in daily contact with customers to ensure the best possible service outcomes. The role also includes registering and following up on relevant invoices.

• Supporting daily intermodal operations,

• Solving day-to-day operational issues,

• Following and processing intermodal invoices related to daily operations,

• Completing relevant registrations through train operators’ systems.

About you 

• At least 3 years of business experience,

• Ability to learn quickly and adapt to new systems and processes,

• Ability to adapt to flexible working hours in line with operational needs,

• Strong problem-solving skills with the ability to manage conflicting priorities,

• Good interpersonal skills and a collaborative, team-oriented mindset,

• Strong communication skills in English,

• Good numeracy skills with high attention to detail,

• Proficiency in Excel,

• High level of drive and enthusiasm.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS  

Join the movement and grow with us.  

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.   

We look forward to hearing from you.