IT Customer Support Engineer

A heart for IT and strong analytical skills?

A heart for IT and strong analytical skills?

Join our team now and be the first point of contact for all our IT related matters in WEngage Turkey!

IT

Offices

English and Turkish

Services

The job

About this job

Welcome to WEngage Türkiye headquarters in the heart of the capital Ankara .

Our experienced employees are all ready to create the ultimate customer experience for your customers.

With a strong local presence and international expertise in customer experience, backed up by more than 30 years of experience, WEngage Türkiye is the go-to place for high-quality customer contacts.

Our talented professionals in Türkiye also have a strong affinity with the Benelux market, which means they can thoroughly empathise with the needs of your customers.

The WEngage Türkiye office is ready for the future and is fully equipped with all modern amenities.

This way, we create even better connections together!

What are you going to do?

As IT Officer at WEngage Turkey, you will be the first point of contact for all IT matters in Turkey.

In this role, you will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. The tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

You will be in charge of e.g.:

Providing first line helpdesk support and resolving problems to the end user’s satisfaction in person or over the phone.

Monitoring and responding quickly and effectively to requests received through the IT helpdesk.

Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority.

Modifying configurations, utilities, software default settings for the local workstations.

Ensuring that each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized pieces of equipment.

Installing, testing and configuring new workstations, peripheral equipment and software.

Maintaining inventory of all equipment, software and software licenses.

Reporting issues to the Service Desk for escalation.

Documenting internal procedures.

Managing PC setup and deployment for new employees using standard hardware, images and software.

Adding and removing users and computers, assigning to proper groups in Active Directory.

Performing timely workstation hardware and software upgrades as required.

Managing the stock and reporting the evolution.

Rotating with the team in the on-duty position outside business hour.

Respecting IT ticket SLA’s.

What will you excel in?

You have a Bachelor degree in Information Technology, or equivalent;

You speak Turkish fluently and have a good oral knowledge of English;

A first relevant technical experience is a plus;

You have a strong aptitude in OS (Windows 10 & 11) repairs, spyware and virus removal, PC hardware, upgrades and troubleshooting;

We further expect good knowledge of Active Directory;

You are pro-active, communicative, able to prioritize and you have a critical and analytical mindset;

You have a driver’s License;

Work Location: Turkey, main office at Ankara, with business travel through Turkey.

What do you get in return?

An interactive position within a leading and dynamic company.

The opportunity to have a direct impact on the efficiency and growth of the site.

Room for personal and professional development.

How will your onboarding go?

Together we will make your start a success! The entire WEngage team is ready to welcome you with open arms. We make sure you are guided by experienced colleagues who can show you the ropes in our company. They will introduce you to the programmes, working methods and procedures that are important for your position, and will introduce you to the other teams within WEngage. During your start-up period, they will assist you in word and deed, but you can also count on them afterwards.