IT Operations Coordinator

Do you want a significant position responsible for overall Service Desk and IT Support in Turkish & Azerbaijan affiliates and dependent sites in Türkiye? Are you motivated to act as a team leader for all IT Support related activities? If so then seize the opportunity and become our IT Operations Coordinator. This role is based in Istanbul, Türkiye, and directly reports to Regional IT Operations Manager, EMEA North.

Apply today and get life-changing career!

The position

As an IT Operations Coordinator, you will be responsible for overall IT On-site Support in BAMEAC (Business Area Middle East Africa CIS) and SEEMEA (South East Europe Middle East Africa) IstHub offices, Turkish & Azerbaijan affiliates and associated sites in Türkiye, managing on-site IT support activities and partnering with the ServiceDesk provider to ensure SLAs are met. You will be required to escalate issues that need special attention and ensure IT service quality according to Novo Nordisk requirements. Your responsibility areas will be

• Being accountable for ensuring IT on-site support services availability in the affiliates.
• Building and maintaining strong relationships as IT business partner with diverse range of stakeholders.
• Providing user onboarding/training where required and ensuring user satisfaction.
• Managing the IT equipment lifecycle process, including procurement, asset, and stock management.
• Assisting and collaborating in IT project implementation and maintaining a cooperative relationship with different vendors.

Active participation in both virtual and in-person meetings of the Global IT Operations team (GITO) is required.

Qualifications

You hold a university degree in IT/Computer Science or bachelor’s degree with relevant discipline. You have at least 5 years of IT support related experience and are fluent in oral and written English and Turkish.

• Working in International environment is an asset.
• Having an experience with ITSM tools like ServiceNow is an additional asset.
• Having an appropriate service management program (ITIL. certification) is a plus.
• You have some experience leading a small team of up to 2 people.

As a person you are high performing, communicate with impact and have customer centric and proactive mindset.

About the department

You will be joining the Global IT Organisation, a strong global community of more than 1200 skilled IT professionals, who are responsible for IT systems, services, and projects in Novo Nordisk, working in a truly global organization based on agile principles. Your department will be part Global IT Operations team (GITO), an area with employees distributed across more than 25 countries, working in virtual teams, managing our infrastructure operations, service desk & IT support, and digital workplace services. You will serve the Turkish & Azerbaijan business organizations from the Istanbul office.

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.

Contact

To submit your application, please upload your CV and motivational letter online (click on Apply and follow the instructions).

Deadline

5 July 2024 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.