IT Support Specialist MMEA

Basic Knowledge of managing iOS and Android devices. Good Experience with Microsoft Office 365 (Outlook, Skype, TEAMS, etc.) Ability to diagnose and resolve technical issues What will you do? The candidate should be able to provide technical assistance and support for ICT systems, software, and hardware. Respond to queries over the phone, chat, or web tickets. Log tickets for incidents and service requests on behalf of IT users. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Telephony, and other systems. Follow up with users on status, feedback, and to ensure issues have been resolved. Attend user experience information sessions and ensure best practices Asset Management Computer Maintenance Performance Tuning Computing Hardware Support IT Support Microsoft Office skills Microsoft Windows Problem Solving Communication Enlgish Language