Junior Business Operations & CRM Analyst

About Massive Bio

Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.

Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.

We're recognized as a leader in health-tech innovation. Massive Bio was featured as #4 in Fast Company's Startup 100 list for Turkey and has raised $24M total funding from impact-driven investors including Revo Capital, the International Finance Corporation, and Cavendish Impact Foundation, validating both our business model and our mission-driven approach.

Role Summary

As Junior Business Operations & CRM Analyst, you will support the Business Operations & Growth function in a fast-paced, international, and data-driven environment. You will collaborate closely with senior leadership to support business operations and drive growth through effective CRM management. Your responsibilities will include tracking and analyzing funnel performance, identifying opportunities for operational improvements, and preparing strategic insights and materials for key internal and external meetings. You will be expected to organize and interpret CRM data, structure complex challenges, and translate your analyses into actionable recommendations that enhance client management and business outcomes.

This is a high-exposure, high-learning role for someone who is analytical, curious, and comfortable switching between topics quickly.

What You’ll Do

• Ensure accuracy, consistency, and up-to-date status of client data in the CRM system

• Coordinate with related teams to maintain and regularly update patient information

• Analyze the patient journey and CRM touchpoints to identify opportunities to improve patient experience

• Monitor and report CRM-related KPIs and insights

• Prepare analyses, reports, and dashboards to enable data-driven decision-making

• Track and analyze funnel performance; identify opportunities for operational improvements

• Prepare strategic insights and materials for key internal and external meetings

Who You Are

• 1–2 years of experience in CRM, business development, sales support, or related roles

• Strong analytical skills with the ability to turn raw data into actionable insights

• Comfortable collaborating with diverse stakeholders while juggling priorities in a fast-paced environment

• Highly organized with strong communication and time-management skills

• Proactive, curious, solutions-oriented, and comfortable taking initiative