Junior Manager Customer Services Customer Service Istanbul, Türkiye

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Talent

• University Degree in related fields,
• Advanced knowledge of English both written and spoken,
• Extensive SAP knowledge, especially SAP MM, SD modules experience,
• Knowledge of operating systems,
• Knowledge of inventory transactions,
• Preferred Retail & Wholesale sales KPI reports experience,
• Excellent command of MS Office applications, especially very good in Excel,
• Proactive; ability to make decisions without significant management oversight,
• Results driven, strong interpersonal, written, and verbal communication skills,

Your Mission

• Uploads the seasonal & replenishment orders which is reported from WHSL and DTC channels to SAP .
• Defines net sales amounts and customer discounts within order documents.
• Checks incoming stocks of seasonal products against the respective orders on the system, creates delivery forms and forwards details of consignment to the Warehouse.
• Checks stock provisions of open orders and follows up pending blocked orders.
• Follow-up of hard-launch products.
• When necessary, cancels customer orders for appropriate reasons.
• Collects relevant data regarding problematic shipments; provides flow of information for the cargo company and warehouse check and finalizes the same.
• Creates and keeps track of cargo calls for receipt of product returns. Determines invoice amounts for product returns.
• Enters Consignment product returns into system (KR).
• Performs warehouse-to-warehouse transfer and outgoing product procedures for the products drawn from inventory and stores by the Merchandising Department.
• Supports Finance Department for reconciliation of consignment customers for shipment and returns.
• Determines invoice quantities and amounts for defective product returns.
• Prepares Daily warehouse performance and status reports.
• Should comply flexible working hours.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Join PUMA Turkey in Istanbul, where Europe and Asia meet. Feel our energy and get moving with us.