Key Account Manager e-Commerce - Omnichannel

About the Role:

As a Key Account Manager for eCommerce – Omnichannel, you will play a pivotal role in shaping Ferrero’s sales strategy. Working closely with the head of accounts, you will cultivate strong relationships across a diverse client portfolio and support the development of sales strategies, targets, commercial programs, and promotional initiatives. If you’re seeking a role with broad scope and continuous variety, this position is an excellent fit.

This role is based in Istanbul and reports directly to the eCommerce Channel Manager. If you’re ready to embrace the challenges of a dynamic environment and enjoy being part of an energetic, collaborative team, we encourage you to apply!

Main Responsibilities:

• Develop online business plans in collaboration with customers to support overall business growth


• Execute digital initiatives that align with broader business objectives and customer strategies


• Coordinate strategy implementation with key stakeholders, including Global e‑Commerce teams and local sales and marketing groups


• Drive operational excellence by planning, forecasting, communicating effectively, anticipating needs, consistently tracking performance, and applying corrective actions or learnings where needed


• Deliver on agreed Key Account targets and KPIs for assigned categories and customers.


• Support the broader e‑Commerce strategy by identifying, monitoring, and discussing new growth opportunities within the rapidly evolving online food market

About You:

• Bachelor’s degree


• Preferably at least 6 years of professional experience; e‑commerce experience is essential


• Strong understanding of sales channels and client dynamics


• Proven experience in managing budgets and P&L responsibilities


• Excellent communication skills with strong strategic thinking and interpersonal abilities


• Highly analytical, proactive, and solution‑oriented


• Fluency in both English and Turkish

Our Benefits & Perks:

Careers with caring built in - discover our benefits here.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.