Kit Booking Specialist - Customer Service

This position will be responsible for supporting logistics and operations for the Turkey region, ensuring all areas of the business, including external customers are updated and informed on delivery of shipments. They will build strong relationships with customers and within the internal organization.

Main Responsibilities include:

• Track and schedule shipments from pick up to delivery according to customer requirements and proactively alert customers in advance of possible delays while working to resolve issues - Direct sales level
• Take responsibility for your own engagement and also assist in driving engagement in the department. This will include taking an active role in the Q12 impact planning.
• Ensure safety of the team by creating a safe working environment by complying to regulations and collaborating with RAQA and the health, safety and facilities department.
• Verify all freight/customs invoices and following UTS submissions
• Manage all customs processes, procedures, clearances, tariff determinations, permits, corrections, refunds and queries for shipments. This includes overseeing the relevant document preparation and submissions to the relevant regulatory departments. At times it will be required to engage and facilitate the process with other departments to fulfil these requirements.
• Manage and build relationship with service providers.
• Monitor service providers. Implement service level agreements and KPI to track performance.
• Oversee deviations on damages, short expiry, discrepancies and ensure the appropriate action is taken to resolve.
• Collaborate with the operations team on kit replenishment, long term consignment and order allocations.
• Ensure inventory is picked accurately, sufficiently packed and correctly distributed to customers, stakeholders and branches.
• Support the customer logistics strategy for the Stryker Turkey market in their area of responsibility. This will require an operational review of all processes, procedures, and resources to meet the performance objectives of the team.
• Control and coordinate transportation goods to customers and provide accurate data to Finance (Stock in transit)
• Support a motivated, highly skilled and competent logistics team
• Support warehouse team and participate in small meeting for day to day activities
• Coordination of collecting requested documents by auditors and other 3rd parties
• Creating cycle count plan with WHS team and finalizing all targets on time
• Coordinating back to back sales and replenishment shipments with customer service
• Creating daily reports for Warehouse & Kits
• Arrange cost effective and time beneficial freight forwarding and courier shipments of purchase or sales orders. (Customer, Supplier, Import, Export)
• Ensure shipments are managed according to applicable regulations and laws, quality and regulatory standards based on product type (Temperature controlled, Hazardous, Substance controlled).
• Manage capacity and find solutions to optimize shelf space
• Collaborate with the operations team on kit replenishment, and allocations.
• Monitor the local distribution and provide communication and updates to business.
• Ensure system accuracy, processing and updates at all times.
• Manage, account for and create action plans for all inventory and excess stock in the area ensuring that the inventory will be utilized.
• All records and documents should be stored and readily available at all times.
• Continuously conduct root cause analysis and investigate opportunities for continuous improvement.
• Order , replenishment and outbound inventory allocations should be in accordance to FEFO/FIFO principles and needs monitoring
• Manage inventory shrink and the DAR process in conjunction with the other operations departments and finance.
• Ensure the entire warehouse operation and team is compliant to SOX, FCPA, Financial, Quality and regulatory, legal, HR and compliance policies and procedures.

Key strengths / personal attributes for the role:

Education/Experience

• Local Language & strong English skills are mandatory
• Must have ERP knowledge (SAP, Oracle, JDE or similar)
• Microsoft office – advance
• 3-5 years experiences in Logistics areas
• Ability to work in a team oriented environment with excellent interpersonal and communication skills
• Self-motivated, detail oriented
• Positive and proactive attitude
• Strong multi-tasking
• Ability to take ownership and accept responsibility