Luxury Boutique Manager( High End-Airport)

About Our Client

Our business partner operates 22 luxury Boutiques at the Istanbul International Airport.

Job Description

• Monitor and achieve store performance with relevant KPIs
• Assist in the selling process
• Analyze the business, propose and implement action plans to improve results, generate sales for each product category
• Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
• Be aware of local trading environment and its impact on our sales, including competitors' trading activities
• Manage and supervise the team in the correct execution of all company operating and stock procedures
• Manage customer service quality, to meet client's expectations by offering excellent customer service standards
• Develop loyal clients and implement appropriate CRM tools and clienteling actions including in-store events
• Act as brand ambassador to strengthen/build relationships with VIP clients
• Improve Mystery Shopper Results with action plans
• Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
• Work with HR Dept. in recruiting the most qualified applicants to meet the store needs
• Identify individual and team training needs to develop Talents and communicate these needs to HR Department
• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Ensure that company standards are applied and maintained all times across the customer service, internal control, VM and back office activities (stocks, administration, etc.)

The Successful Applicant

• Min 10 years' high end luxury experience with at least 5 years in management level
• Bachelor's or Master's Degree preferred
• Excellent customer relations management skills
• Excellent leadership, presentation and communication skills
• Sales-driven and able to work under pressure
• Strong business sense of retail service, passion in retail operations
• Knowledge of computer applications
• Good level of English

What's on Offer

Experience in High End Luxury Boutique