Mobile Product Senior Specialist - Digital Sales Growth

## Join Us\n\nAt Vodafone, we\u2019re not just shaping the future of connectivity for our customers \u2013 we\u2019re shaping the future for everyone who joins our team. When you work with us, you\u2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.\n\n## What you\u2019ll do\n\n\u2022 Designing the product strategy framework with a lifecycle approach to ensure a consistent end-to-end customer journey \n\u2022 Driving innovation across the product landscape, supporting company growth while ensuring simplicity and best-in-class experience \n\u2022 Collaborating closely with commercial teams, mentoring squad members on product knowledge, and leading training initiatives \n\u2022 Developing solutions to simplify structurally and functionally complex product setups (e.g., eligibility rules) \n\u2022 Identifying potential risks and implementing preventive actions to avoid commercial losses due to system vulnerabilities \n\u2022 Monitoring all aspects of the product lifecycle and conducting analyses to sustain and expand product performance \n\u2022 Formulating hypotheses and designing/executing A/B tests to gain deep insights into customer needs, personas, and journeys \n\u2022 Staying up to date with emerging digital technologies to maintain a forward-thinking, tech-savvy approach \n\u2022 Operating in alignment with agile principles and practices \n\u2022 Proactively reducing potential customer complaints and taking preventive actions \n\u2022 Working closely with IT teams throughout the product development lifecycle \n\u2022 Plan and manage A, B and C type tasks, ensure proper tracking, and oversee the seamless launch of products into production. \n\u2022 Closely monitor sales and customer experience complaints, esure proper routing, and rive their resolution. \n\u2022 Track customers acquired through digital channels throughout their lifecycle, monitor their conversion into the base, and develop relevant offers and recommendations. \n\u2022 Identify, track, and initiate automation opportunities throughout the product lifecycle\n\n## Who you are\n\n\u2022 Experience in product management \n\u2022 Min 3 years of telecommunications experience \n\u2022 Experience with Agile methodologies \n\u2022 Experience with process design tools \n\u2022 Strong communication skills with a proactive approach \n\u2022 Experience translating business requirements into technical requirements \n\u2022 Strong planning \u0026 organizing skills \n\u2022 Strong prioritization, problem-solving, and time management skills with the ability to meet deadlines \n\u2022 Interest in innovative technologies such as Machine Learning and Generative AI \n\u2022 Strong analytical and excellent problem-solving skills \n\u2022 Knowledge of self-service experience design, digital product management, and customer-oriented product management \n\u2022 Bachelor\u2019s degree in Business Administration, Industrial Engineering, Economics, or a related field \n\u2022 Fluency in both English and Turkish \n\u2022 Strong team player with excellent interpersonal skills, able to collaborate effectively with team members and stakeholders \n\u2022 Flexible and willing to take on responsibilities across different domains (commercial, marketing, channels) \n\u2022 Proven ability to manage multiple projects simultaneously across their lifecycle\n\n## Not a perfect fit?\n\nWorried that you don\u2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.\n\n## What\u0027s in it for you\n\nWe like to keep them flexible:\n\n\u2022 Vflexy: Flexible Benefits Program \n\u2022 Hybrid working kit \n\u2022 Ergonomic kit allowance \n\u2022 Digital meal voucher \n\u2022 Flexible transportation allowance. \n\u2022 Employee assistance hotline \u0026 counselling \n\u2022 Comprehensive and flexible private health insurance \n\u2022 Discounted price deals for wide range of products \u0026 services \n\n \nPlus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr\n\nhttps://www.vodafone.com.tr/insan-kaynaklari\n\nInstagram: https://www.instagram.com/vodafonekariyer/\n\nYoutube: https://www.youtube.com/user/VFTurkiye\n\n \nData Privacy \nBy applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details. \n\n## Who we are\n\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\u0027s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\n\nBelonging at Vodafone isn\u0027t a concept; it\u0027s lived, breathed, and cultivated through everything we do. You\u0027ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We\u0027re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\n\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\n\nTogether we can.\n