Payment Risk & Operations Specialist

Wingie Enuygun Group is Turkey’s leading travel marketplace, operating in 27 countries and 19 languages, with more than 22 million monthly visitors, 18M+ mobile app downloads, and millions of users from 165 countries.

We invite you to join Wingie Enuygun Group’s young and dynamic team and be a part of this global success story.

We are looking for a Payment Risk & Operations Specialist for Wingie Enuygun Group's growing Finance&Business Development department. With this position, you will have the chance to take part in the team that has developed one of the most successful internet businesses in Turkey.

What Makes You Special?

• At least 2–3 years of experience in fraud operations, payment operations, or a combined role at a fintech, bank, or online travel platform
• Hands-on experience with Cybersource transaction monitoring, rule management, and decision flows
• Strong knowledge of payment systems: acquiring, POS reconciliation, chargeback mechanisms, and settlement flows
• Able to analyze suspicious transactions with precision while keeping the big picture in mind
• Comfortable working with data able to query, interpret dashboards, and challenge the story behind the numbers
• Proven ability to not just detect risks but develop preventive actions
• Experienced in managing chargebacks and disputes end-to-end
• Capable of balancing customer experience with risk management
• Fluent in English, both written and spoken
• Familiarity with the travel or OTA industry is a plus
• Process-improvement mindset you don't just run operations, you make them better

What Will You Do?

• Analyze suspicious transactions and make fast, accurate decisions (approve / reject / escalate)
• Manage and optimize fraud detection rules and control mechanisms via Cybersource
• Own the full chargeback and dispute process from start to finish especially across high volume international operations
• Perform POS reconciliations and track down discrepancies across payment channels and acquiring partners
• Investigate commission, refund, and settlement issues identifying where payments stalled and why
• Monitor daily operations effectively: queue management, SLA adherence, and case handling
• Track fraud and payment metrics, generate insights, and translate data into decisions
• Identify process improvement and automation opportunities and bring concrete proposals to the table
• Contribute to the development of our internal payment platform from an operational perspective
• Work closely with Product, Data, and Finance teams to resolve systemic issues not just report them

Why Wingie Enuygun?

• Global impact: Work on products that make travel easier for millions, using the latest technologies and having free access to AI tools
• Global growth: Be part of a company born in Turkey and scaled into a global e-commerce player, with a culture focused on data, efficiency, and customer satisfaction
• Strong start: A comprehensive onboarding program designed to help you get to know the team and start contributing from day one
• Continuous development: Access to internal and external training programs, plus free access to platforms like Coursera, Udemy, SymfonyCasts, Udacity, edX, and O'Reilly
• Social community: Opportunities to actively join sports, gaming, arts & culture, and nature-focused social clubs
• Celebrating together: Two major company parties each year to celebrate achievements with your teammates
• Casual environment: A friendly office experience with no dress code
• Great start to the week: Office breakfast every Monday
  
  

Working Experience & Benefits At Wingie Enuygun

• Travel perks: Discounts on flights, hotels, car rentals, and transfers across Wingie Enuygun Group products
• Welcome experience: A Welcome Kit and ENC Gift Card waiting for you on your first day
• Flexible benefits: With WEGFlex, choose your benefits for the following year every December and earn ENC points across various products
• Hybrid support: Transportation allowance for the days you come to the office
• Daily support: Meal card and healthy snacks
• Health coverage: Private health insurance and life insurance
• Wellbeing: Appointment opportunities with our nutritionist
• Grocery support: Grocery gift card once a year
• Special occasions: Gifts for marriage, childbirth, and military service