Project Associate (AVR Case Management)

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

​​Assisted Voluntary Return and Reintegration (AVRR) has been a core activity of IOM Türkiye since 2009. The AVRR programme facilitates the orderly and humane return and reintegration of migrants who are unable or unwilling to remain in host or transit countries and wish to return voluntarily to their countries of origin.  

Building Türkiye’s legislation and national operations around AVRR has also become a key activity in the country, in partnership with the Presidency of Migration Management (PMM), other relevant authorities, NGOs, and diplomatic missions of the countries of return.

Under the overall supervision of the National Project Officer (Compliance) and the direct supervision of the  Senior Project Associate, the incumbent will be responsible for providing support to the AVRR programme activities of the mission.

1. Support implementation and monitoring of day-to-day activities and administrative and financial processes of the project(s) under direct coordination of the supervisor that will focus on providing assistance to migrants benefitting from IOM assisted voluntary return programs, inclusive but not limited to: outreach, use of MiMOSA and other tools for case registration and tracking, counselling and services delivery.
2. Support in the implementation of IOM projects in the Migrant Protection unit, which can include, but is not limited to, tasks ranging from assistance in organizing workshops, meeting and conferences, and liaison with national counterparts.
3. Report regularly on referrals of potential and actual AVRR beneficiaries well as the assistance provided, including through the case management process and using necessary forms and documentation in accordance with AVRR SoP and IOM standards for assisting AVRR beneficiaries.
4. Retrieve, compile, summarize, analyse, and present information/data on specific project topics.
5. Provide regular feedback on the challenges and progress recorded in realization of activities, on an as-needed basis, on additional needs/gaps in referral protocols and assistance measures for AVRR beneficiaries. Support the project team in conceptualization and development of new ideas and relevant tools and guidelines to support the effective identification, referral and assistance of AVRR beneficiaries in Türkiye.
6. Liaise with relevant partners including PMM, NGOs, etc. to ensure effective partnerships, resource sharing and flow of information (with full respect for the principle of confidentiality), and effective assistance measures in full accordance with national and international standards.
7. Participate in relevant trainings/workshops to learn from and contribute to strengthening capacity of relevant partners in identification, referral and assistance of AVRR beneficiaries.
8. Support the evaluation of the effectiveness of assistance provided to AVRR beneficiaries in Türkiye.
9. Contribute to the development of relevant tools and guidelines to support the effective identification, referral and assistance of AVRR beneficiaries in Türkiye.
10. Ensure effective operational coordination and collaboration with different IOM departments and functions such as Procurement, Finance and Movement Operations etc. for the successful AVRR cases implementation.
11. Perform other duties as may be assigned.

Required Qualifications and Experience

Education

• School diploma with five years of relevant experience; or,
• Bachelor’s degree in a relevant field from an accredited academic institution, with three years of relevant professional experience
• Completion of the learning programmes or specific training relevant to functions of the position is an asset.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.
• Willingness and ability to travel.
• Experience working in case management environment.
• Experience in liaising with governmental authorities, other national/ international institutions.
• Experience in the fields of protection, counter-trafficking, child protection, return and reintegration, gender-based violence, and/or humanitarian affairs;
• Experience in community-based protection and assistance services;

Skills

• Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.
• Knowledge and understanding of social work theory and evidence-based practices;
• Understanding of human behaviour and well-being, including coping patterns, emotional resilience, and physical and mental health and well-being.
• Knowledge of the national protection systems, including roles of different actors, and processes for protection, Knowledge and understanding of human rights and rights protection;
• Good inter-personal skills, and the ability to work well with and meet the needs of individuals of different ages, nationalities, genders, and diversities.
• Ability to provide trauma-informed and age, gender, and diversity appropriate care.
• Ability to work with and maintain strict confidentiality, when necessary
• Proven analytical, interpersonal and organizational skills.
• Excellent level of computer literacy.
   

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in Turkish, English and French or Spanish is required (oral and written)

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies