Quality Engineer

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The Quality Engineer acts as the quality business partner for an assigned production cell, driving quality performance, food safety compliance and operational excellence. The role is responsible for leading continuous improvement, supporting innovation and change management, managing complaints related to the area, and ensuring sustainable implementation of HACCP, FSSC 22000, GMP and Ice Cream Management System (ICMS) standards.

The position also plays a key role in hygienic engineering improvements and digital quality transformation initiatives aligned with the company vision of moving from end-product inspection to predictive process control and no-touch quality systems. In addition, the role is expected to act as a culture ambassador, promoting strong quality and safety behaviours across the shopfloor through visible leadership and daily engagement.
 

Location

Corlu Ice Cream Factory

What you'll be responsible for :

Cell Quality Partnership & Daily Operations

Act as the quality partner for the assigned production cell and provide day-to-day quality leadership
Ensure zero food safety incidents
Participate in daily operational meetings and performance reviews
Ensure effective implementation of GMP, hygiene, ICMS and quality standards on the shopfloor
Drive accountability and support a strong quality culture within the area
Promote safe working behaviours and actively support a strong health & safety culture through daily presence and intervention when needed

Continuous Improvement & Process Excellence
Lead defect, waste, rework and quality loss reduction initiatives
Drive root cause analysis and CAPA actions for recurring issues
Improve process capability, first-time-right performance and operational consistency
Use data and trends to identify opportunities and eliminate chronic losses
Support standardization and best practice deployment

Complaints & Consumer Quality
Lead complaint investigations related to the assigned cell
Coordinate cross-functional root cause analysis and corrective actions
Ensure robust recurrence prevention actions are implemented
Track complaint trends and proactively reduce consumer quality risks

Innovation & Change Management
Support new product launches, trials, reformulations and packaging changes
Conduct quality risk assessments for process or product changes
Ensure operational readiness before launch
Support successful handover from project phase to routine production

Food Safety & Management Systems
Support HACCP studies, validation and periodic reviews for assigned area
Ensure effective implementation of prerequisite programs and food safety controls
Support FSSC 22000 / ISO 22000 compliance activities
Support deployment, sustainment and continuous improvement of ICMS standards and ways of working within the assigned production cell
Participate in internal, external and customer audits
Drive timely closure of audit findings and system gaps

Hygienic Engineering
Identify hygienic design gaps in equipment, layout and utilities
Participate in new equipment and modification reviews from a hygienic design perspective
Drive improvements in cleanability, accessibility, zoning, drainage and material suitability
Work closely with Engineering to reduce contamination risks through design

Digital Quality & No-Touch Quality

Lead and support digital quality projects within the assigned cell
Drive initiatives shifting quality assurance from manual inspection to process control and prevention
Identify opportunities for sensors, automation, vision systems and predictive controls
Develop dashboards, trend monitoring tools and early warning systems
Support validation and implementation of new digital quality technologies

Reporting & Collaboration
Analyze trends and prepare weekly / monthly quality performance reports
Escalate risks and improvement opportunities proactively
Work closely with Production, Engineering, R&D, Supply Chain and other functions
Coach frontline teams on quality ownership, standards and safe behaviours

Success Profile

The ideal candidate is a proactive quality professional who enjoys working close to operations, solving real problems, improving processes and building preventive quality systems rather than relying on end-product inspection. The person should also be a positive role model who actively strengthens quality and safety culture across the factory while supporting ICMS deployment and operational excellence.

We're looking for someone who

• Bachelor’s degree in Food Engineering, Chemical Engineering, Industrial Engineering or related disciplines
  At least 2 years of experience in Quality, Food Safety or Manufacturing within FMCG / food production
  Experience in production environments with strong shopfloor interaction
  Experience in problem solving, improvement projects and cross-functional teamwork
  Knowledge of HACCP, GMP, management systems and continuous improvement principles
  Experience with audits, complaints or process quality management is an advantage
  Experience with digital tools, data analytics or automation projects is a plus
  Good command of English

• Key Skills
  Strong analytical thinking and data-driven decision making
  Hands-on and proactive approach with high shopfloor presence
  Strong problem-solving and root cause analysis capability
  Ownership mindset with strong follow-up discipline

  Effective communication and stakeholder management skills
  Ability to manage multiple priorities in a fast-paced environment
  Structured and systematic working style
  Continuous improvement and change mindset

  Ability to positively influence behaviours and build strong quality & safety culture
  Digital curiosity and improvement orientation

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. 

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.