Quality Expertise, Performance & Innovation Senior Manager

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

Quality is a key driver of competitive advantage in the Ice Cream business. Quality Expertise, Performance & Innovation plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers. 

In this role, you will manage the expertise function within the business unit (BU) to ensure compliance with the Food Safety Program. You will support disruptive innovations, develop food safety procedures, and oversee supplier quality management. You will lead root cause analysis (RCA) and corrective actions (CAPA), drive continuous improvement in the supply chain, and stay updated on industry trends. Additionally, you will deploy and monitor the Quality Management System (QMS) and BU Quality OKRs, ensuring strong communication between teams to implement changes and improvements. 

What you'll be responsible for

• Manage expertise function in the BU, ensuring compliance with the Food Safety Program. 
• Support disruptive innovations, ensuring all new products align with high standards related to product safety and quality. 
• Assist in developing food safety procedures for factory standards aligned with global standards and local legislation requirements. 
• Ensure supplier quality management, including assessments and audits. Support onboarding supplier-related product safety requirements (e.g., Ready to Eat suppliers). 
• Lead and participate in root cause analysis (RCA) and corrective & preventive action (CAPA). 
• Capture lessons learned and feed them back internally, promoting a no-fault-forward and continuous improvement quality culture. 
• Drive continuous improvement initiatives within the supply chain, optimizing efficiency and reducing defects. 
• Stay abreast of industry trends and emerging technologies to implement best practices in SC and laboratories. 
• Deploy and ensure QMS (Quality Management System) in the BU by aligning with local legal requirements and global quality policies & procedures. 
• Deploy BU Quality OKRs and monitor ongoing progress and performance in a timely manner. 
• Ensure strong communication between teams under leadership to facilitate the exchange of information and implement changes and improvements. 

We're looking for someone who
 

Skills:

• Strong Leadership: A proven leader who is committed, enthusiastic, and capable of mentoring and upskilling the quality team. The ability to inspire and guide teams, fostering a collaborative environment focused on quality improvement. 
• Effective Communication and stakeholder management: Excellent verbal and written communication abilities to effectively convey quality strategies and engage stakeholders.
• Auditing skills: a clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks. 
• Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement. 
• Analytical skills: utilize data analysis tools to monitor quality metrics, identify trends, and implement corrective actions to improve overall product quality. 
• Problem-solving abilities: Resolving quality-related issues. 
• Flexibility and responsiveness to changing regulations, market trends, and customer & consumer preferences to ensure quality processes remain effective and efficient. 
• Ruthless prioritization: ability to navigate between the many tasks and being able to ruthlessly prioritize those activities that are most important/urgent. 

Experiences & Qualifications:  

• Proven experience in quality management, supplier quality management, and manufacturing process.
• At least 10- 15 years of relevant experience as a quality/ SC leader. 
• Experience in virtual teamwork. 
• Strong understanding of the wide range of quality management tools and experience in using them.

Leadership: 

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. 
• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed. 

What you'll get
Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. 

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.