RAN 2nd Line Operations Manager

## Join Us\n\nAt Vodafone, we\u2019re not just shaping the future of connectivity for our customers \u2013 we\u2019re shaping the future for everyone who joins our team. When you work with us, you\u2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.\n\n## What you\u2019ll do\n\n\u2022 Ensures clarity around priorities and goals for the entire function \n\u2022 Motivates the team members to support the best NPS \n\u2022 Updates management about the team\u0027s progress \n\u2022 Manages development plans to enable the teams to achieve their objectives \n\u2022 Creates the vision of what to do and how to do it to be the leader in the market \n\u2022 Works across functions with peers in other groups to ensure collaboration for shared goals \n\u2022 Defines and manages support strategies to have the most efficient benefit \n\u2022 Manages root cause analyses and ensures corrective actions are taken \n\u2022 Ensures the team works in a proactive way to prevent incidents \n\u2022 Manages overall financial budgeting for functions \n\u2022 Manages capacity expansions \n\u2022 Manages hardware \u0026 software upgrades to provide 100% service availability \n\u2022 To apply requested changes by taking into account change management and Maximo workflows in accordance with the minimum customer impact \n\u2022 To ensure preparation of reports after an incident with root cause analyses, lessons learned and preventive actions \n\u2022 To take necessary preventive actions to keep within the specified network performance threshold for the RAN network \n\u2022 Ensure that current configurations comply with templates \n\u2022 Ensure that standardisation increases to meet the zero configuration error target \n\u2022 Ensure that all significant and critical changes will be made in the maintenance window \n\u2022 Managethe training needs of team members \n\u2022 Ensure that VF HSE\u0026W procedures are implemented and work carried out in compliance with local HSE regulations. \n\u2022 Ensure that work-associated risks are assessed and reduced so far as is reasonably practicable \n\u2022 Comply with VFTR\u2019s information security policy, standards and procedures, available under Intranet / Corporate Security Library, \n\u2022 Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security, \n\u2022 Protect user accounts and associated passwords, and accept accountability for any actions performed via the usage of those accounts. \n\u2022 Ensure that VFTR BCM policy /standard, procedures, and plans are implemented and work carried out in compliance with BS 25999 -2:2007 Standard \n\u2022 Ensure that BCM risks are assessed and mitigated so far as is reasonably practicable in VFTR Business Continuity Management System (BCMS) \n\u2022 Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR\n\n## Who you are\n\n\u2022 Degree qualified in a Science or an Engineering discipline \n\u2022 Min 10years of network experience (plus minimum 3 years of management experience) \n\u2022 Team management skills and experience \n\u2022 Significant experience in Data Network planning and design activities \n\u2022 Deep understanding of Data network and Security. \n\u2022 Good understanding of Signalling, 2G/4G/5G Data services \n\u2022 Strong planning \u0026 organizing skills \n\u2022 Fluent English \n\u2022 Strong analytical and excellent problem-solving skills \n\u2022 Technical qualification in a network-related subject and relevant accreditations from a network supplier \n\u2022 Guide the other departments to ensure service quality \n\u2022 Support the field teams to improve performance and availability \n\u2022 Prepare the needed reports to show the effects of the major CM changes \n\n## Who we are\n\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\u0027s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\n\nBelonging at Vodafone isn\u0027t a concept; it\u0027s lived, breathed, and cultivated through everything we do. You\u0027ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We\u0027re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\n\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\n\nTogether we can.\n