Customer Service Representative

️Work From Home as a Customer Service Representative (German Speakers)

Do you speak German fluently (C1/C2) and want to build your career with one of Europes leading technology retailers?

Were hiring Customer Service Representatives for MediaMarkt & Saturn (MMS)

supporting customers in Germany and Austria!

What Youll Do

Provide support to customers via inbound calls (emails may be added later).

Handle common inquiries such as:

o Store locations.

o Online returns.

o Complaint management.

o Checking product stock in stores.

o Product reservations (IBS).

Deliver excellent service, contributing to high customer satisfaction.

Join a long-standing, stable project with a low turnover rate.

Be part of team meetings, feedback sessions, and special day celebrations.

Why Youll Love This Job

Remote work from anywhere in Turkey.

Competitive salary & performance bonuses earn extra with up to 20% bonus.

Stable and established project strong team culture and career opportunities.

Growth & development one-on-one mentoring, career coaching, and promotion

paths.

Public holiday perks shifts on official holidays paid x2 by law.

Salary & Benefits

Net Salary: 30,000 TL

Quality Bonus: Up to 20% of salary (valid until end of 2025).

Meal Card (Pluxee): 4,500 TL allowance.

Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule

Weekdays between 09:00 23:00 (Summer: until 22:00, Winter: until 23:00).

Rotating shifts:

o 09:00-18:00

o 10:00-19:00

o 11:00-20:00

o 12:00-21:00

o 13:00-22:00

Split shift: 09:0013:00 / 18:0023:00 (every 78 weeks, with 2 days off including one weekend day).

Breaks: 1 hour daily (within 9-hour schedule).

Days off: Sunday + 1 variable day.

Training

Duration: 2 weeks (weekdays only, weekends off).

Hours: 09:0018:00 / 10:0019:00.

Format: Online.

Attendance is mandatory.

Requirements

German proficiency (C1/C2) mandatory.

Located in Turkey, able to work from home.

Average or above-average computer skills.

A smartphone for secure VPN login verification.

Apply now and join the MediaMarkt & Saturn team where stability, growth, and international experience await!