Remote Dutch-Speaking Customer Support Specialist

ob Title: Dutch-Speaking Customer Support Specialist (Remote Turkey)

Location: Work from home anywhere in Turkey
Start Date: ASAP

What Youll Do

• Support customers with inquiries, including:

  • Nearest store locations

  • Online product returns

  • Complaints and issue resolution

  • Stock availability checks

  • Product reservation requests

• Handle inbound calls (emails may be included later).

• Provide basic technical support when needed.

• Participate in team meetings, feedback sessions, and customer satisfaction initiatives.

• Benefit from career development opportunities such as one-on-one sessions, mentoring, and promotion paths.

Why Youll Love This Job

• Fully remote work from anywhere in Turkey.

• Stable, long-term project with low turnover and a supportive team culture.

• Competitive salary and bonuses earn up to ~51,200 TL/month with incentives.

• Growth opportunities structured mentoring and career support.

• Extra perks team celebrations, recognition, and bonus rewards.

Salary & Benefits

• Net Salary: 42,000 TL

• Bonuses:

  • Attendance bonus: 5,000 TL (with 100% shift compliance, valid until the end of 2025)

  • Quality bonus: Up to 10% of salary

• Pluxee Meal Card: 4,500 TL allowance

• Private Health Insurance: Provided via Mapfre (employee only)

Work Schedule

• Shifts between 09:00 20:00 CET (summer hours; winter adds +1 hour)

• Rotating shifts:

  • 09:0018:00

  • 10:0019:00

  • 11:0020:00

  • 12:0021:00

  • 13:0022:00

• Breaks: 1 hour daily (within 9-hour schedule)

• Days off: 2 per week (Sunday fixed, second day variable)

• Work on public holidays required (paid at 2x rate by law)

Training

• Duration: 2 weeks (weekdays only, weekends off)

• Hours: 09:0018:00 or 10:0019:00

• Format: Online

• Attendance is mandatory

Requirements

• Dutch: C1/C2 (required)

• Solid computer skills (average or above)

• A smartphone (for secure VPN login verification)

• Ability to work remotely anywhere in Turkey