Remote Dutch-Speaking Junior Customer Support

Job Title: Dutch-Speaking Junior Customer Support
Location: Remote, Turkey
Employment Type: Full-Time
Work Schedule: 09:00 20:00 CET
Summer Shift Options (Winter adds +1 hour):

• 09:00 18:00
• 10:00 19:00
• 11:00 20:00
• 12:00 21:00
• 13:00 22:00

What Youll Do
Support customers with inquiries such as:
o Nearest store locations.
o Online product returns.
o Complaints and issue resolution.
o Stock availability checks.
o Product reservation requests.
Handle inbound calls (emails may be included later).
Provide basic technical support when needed.
Participate in team meetings, feedback sessions, and customer satisfaction initiatives.
Enjoy career development opportunities: one-on-one sessions, mentoring, and
promotion paths.

Why Youll Love This Job
Work from home anywhere in Turkey.
Stable, long-term project with low turnover and great team culture.
Competitive salary & bonuses earn up to ~51,200 TL/month with incentives.
Growth opportunities structured mentoring and support for your career.
Extra perks team celebrations, recognition, and bonus rewards.

Salary & Benefits
Net Salary: 42,000 TL
Bonuses:
o Attendance bonus: 5,000 TL (with 100% shift compliance, valid until end of
2025).
o Quality bonus: up to 10% of salary.
Pluxee Meal Card: 4,500 TL allowance.
Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule
Shifts between 09:00 20:00 CET (summer hours; winter adds +1 hour).
Rotating shifts:
o 09:0018:00
o 10:0019:00
o 11:0020:00
o 12:0021:00
o 13:0022:00
Breaks: 1 hour daily (within 9-hour schedule).
Days off: 2 per week (Sunday fixed, second day variable).
Work on public holidays required (paid at 2x rate by law).

Training
Duration: 2 weeks (weekdays only, weekends off).
Hours: 09:0018:00 or 10:0019:00.
Format: Online.
Attendance is mandatory.

Requirements
Dutch (C1/C2) required.
Solid computer skills (average or above).
A smartphone (for secure VPN login verification).
Ability to work remotely across Turkey.