German Speaking Customer Service Representative - R

Customer Service Representative (German Speaker)

Location: Remote (based in Turkey)
Contract Type: Full-time

About the Role

We are looking for motivated and customer-oriented German-speaking Customer Service Representatives to join our team. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience. This is a long-term, stable role offering career growth, structured training, and a supportive team culture.

Responsibilities

• Provide support to customers primarily via inbound calls (emails may be added later).

• Handle inquiries

• Ensure high-quality service and contribute to customer satisfaction.

• Participate in regular team meetings, coaching sessions, and engagement activities.

What We Offer

• Remote work: Work from anywhere in Turkey.

• Salary & Benefits:

  • Net monthly salary of 30,000 TL.

  • Performance bonus of up to 20% (valid until end of 2025).

  • Meal card allowance of 4,500 TL.

  • Private health insurance.

• Career Growth: Mentoring, coaching, and promotion opportunities.

• Additional Perks: Double pay on official holidays (as per labor law).

Work Schedule

• Operating hours: Weekdays between 09:00-23:00 (Summer until 22:00, Winter until 23:00).

• Rotating shifts (examples): 09:00-18:00, 10:00-19:00, 11:00-20:00, 12:00-21:00, 13:00-22:00.

• Split shift: 09:00-13:00 / 18:00-23:00 (every 78 weeks, with 2 days off including one weekend day).

• Weekly days off: Sunday + 1 variable weekday.

Training

• Duration: 2 weeks (weekdays only).

• Hours: 09:0018:00 / 10:0019:00.

• Format: Online.

• Attendance is mandatory.

Requirements

• German fluency (C1/C2 level) mandatory.

• Residing in Turkey with eligibility to work from home.

• Good computer literacy and ability to handle digital tools.