Work from home: German speaking Customer Service Representative

About the Role

Are you fluent in German (C1/C2) and ready to take the next step in your career with one of Europes leading technology retailers? Join our Customer Service team supporting MediaMarkt & Saturn customers in Germany and Austria. Youll be part of a stable, well-established project that values teamwork, growth, and excellent service.

Key Responsibilities

• Provide high-quality support to customers via inbound calls (email support may be added later).
• Address customer inquiries such as:
  • Store locations and product availability.
  • Online returns and complaint management.
  • Product reservations and stock checks.
• Deliver exceptional service, ensuring high levels of customer satisfaction.
• Participate actively in team meetings, training, and engagement events.

What We Offer

• Remote work: Enjoy the flexibility to work from anywhere in Turkey.
• Attractive compensation:
  • Competitive salary
  • Performance bonus: Up to 20% (valid until end of 2025).
  • Meal card (Pluxee)
  • Private health insurance: Mapfre coverage for employees.
• Growth opportunities: Access to one-on-one mentoring, career coaching, and internal promotion paths.
• Public holiday perks: Shifts on official holidays are paid double, as per law.

Work Schedule

• Operating hours: Weekdays between 09:00 - 23:00
  • Summer: until 22:00
  • Winter: until 23:00
• Rotating shifts:
  • 09:00 - 18:00
  • 10:00 - 19:00
  • 11:00 - 20:00
  • 12:00 - 21:00
  • 13:00 - 22:00
• Split shift: 09:00 - 13:00 / 18:00 - 23:00 (every 7,8 weeks, includes one weekend day off).
• Breaks: 1 hour per day (within a 9-hour schedule).
• Days off: Sunday + 1 variable day per week.

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Schedule: 09:00 -18:00 or 10:00 - 19:00.
• Format: Online (attendance required).

Requirements

• Fluency in German (C1/C2) mandatory.
• Residence in Turkey with eligibility to work remotely.
• Solid computer literacy and ability to navigate online systems.
• Access to a smartphone for secure VPN login verification.

Why Join Us

Become part of a supportive, international team that values communication, service excellence, and personal growth. With a low turnover rate and strong company culture, this is your opportunity to build a sustainable career in a dynamic environment.

Apply today and start your journey with MediaMarkt & Saturn!