Retail & Franchise Lead

• Managing day-to-day franchise operations, ensuring alignment with Avon standards and brand identity.
• Acting as the main point of contact for franchise partners, supporting communication and collaboration.
• Visiting stores regularly to monitor execution, performance, and compliance.
• Turning central campaigns and strategies into clear, actionable plans for stores.
• Overseeing store financials, invoicing, payments, and coordinating with warehouse and accounting teams.
• Managing the full store lifecycle, including new openings, ongoing operations, and closures.
• Optimising ordering processes and ensuring alignment between retail partners and internal systems.
• Coordinating supply chain activities, including deliveries, returns, and POS material distribution.
• Monitoring store performance, stock availability, and in-store execution to identify growth opportunities.
• Tracking competitor activity and using insights to strengthen retail performance.
• Ensuring trade marketing plans and product displays are executed effectively in store.
• Developing and delivering plans to increase sales and improve overall retail performance.

What we’re looking for:

• Experience in retail operations, franchise management, or field-based roles.
• Strong organisational and coordination skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• A commercial mindset with the ability to analyse performance and drive growth.
• Confidence in working with cross-functional teams including supply chain and finance.
• Willingness to travel regularly for store visits and field engagement.
• A proactive and results-driven approach with a focus on delivering high standards.