Sales Assistant - Hermès İstanbul

Key Responsibilities

1. Sales & Service

• Contribution to turnover of store through selling. 

• Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.

• Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout. 

• Develop your knowledge of the after-sales support processes. 

• Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge. 

2. Client

• Ensure strong customer communication during selling ceremony and in after sales. 

• Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations. 

• Accurate CRM capture and recording of client data.

3. Standards

• Active participation in store communications such as daily team briefings. 

• Demonstrate excellent communication skills – both verbal or written. 

• Maintain store standards and become familiar with daily procedures. 

• Ensure merchandise is handled with care and consideration.

• Adherence and upholding of House procedures.

• Familiarise yourself with the visual merchandising basics – both front and back of house. 

• Carry out regular stock replenishment and organisation of product. 

• Become acquainted with all metiers. 

4. Training

• Successfully participate in and complete any training provided. 

• Share information with colleagues and proactively convey learnings when interacting with clients.

Competencies & Skills

• Fluent in both Turkish and English languages.

• Demonstrate good team spirit and energy in the workplace.

• Acts as a team player and takes initiative. 

• Shows warmth and empathy, especially with objections.

• Stays calm when under pressure whilst also being adaptable and versatile.

• Acts as a true ambassador of the House.

• Hold a high level of personal standards.