Senior Agent, Customer Service (Turkish Speaker)

Senior Agent, Customer Service (Turkish Speaker)

• Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.
• Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
• Maintaining a working knowledge of company products to effectively communicate with customers.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

What We Look For In You:

A Bachelor's Degree holder.

• A minimum of 1 years experience as a social media agent, customer service, or a similar role.
• Excellent command of spoken and written English with multi-language skills would be a plus.
• Ability to work independently in a fast-paced environment.
• Willingly to work according to given schedule to support 24x7 operations.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
• Excellent time management: ability to multi-task to solve issue for Customers, while managing time.

The nature of the job may require working on shifts. Are you willing to work on a rotational shift schedule? *
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Are you proficient in reading and writing Turkish and English? *
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Do you have any prior experience in the crypto industry, considering that this position involves supporting a crypto exchange platform? *
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How long have you been engaged in customer service via live chat? *
0-1 year
1 year - 2 years
2 years & above

Have you fulfilled your military service obligation in Turkey?" *
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[Situational Question] You receive a chat from a customer who is upset because they received a damaged product. How would you handle this situation and provide a satisfactory resolution? *
Please select

Do you have any prior experience in the crypto industry, considering that this position involves supporting a crypto exchange platform? *
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