At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As a key member of the Medtronic local management team, Senior Customer Care and Order Operation Manager TICA ensures that customers experience high quality, reliable, and seamless service while driving continuous improvement and operational excellence.

This role oversees all overall operations within TICA region, ensuring high delivery reliability, quality compliance, and constant productivity improvements. The Senior Manager designs, implements, and continuously optimizes operational processes and policies—initiating and driving changes that meet evolving customer needs and support business growth. This role plays a critical part in building a scalable, efficient, and customer centric operating model.

Responsibilities may include the following and other duties may be assigned:

• Ensure product availability through best in class supply chain execution
• Own first time right order validation performance 
• Manage e orders and relational processes with strong KPI discipline
• Deliver high on time, complete, and reliable customer experience
• Ensure quality performance through robust processes, policies, work instructions, and IT enabled workflows 
• Drive cost control through efficient workforce management, optimized inventory levels, and effective 3rd party provider oversight.

Required Knowledge and Experience:

• Stakeholder influence, matrix navigation, strategic thinking
• Knowledge of order management and Custom Clearance processes
• Strong people management skills and solid experience as a people leader
• Strong analytical and data-driven decision-maker
• Excellent communication skills and fluency in English
• Strong team player who aspires to coach their team
• Skills in working in a multi-cultural environment.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here