Senior Customer Care Supervisor - Service and Repair

Careers that Change Lives
As a Service & Repair Customer Care Supervisor you will be the primary management and supervisory professional focused on tactical, operational, and strategic activities within a Service & Repair organization for TWAL, APS and EA regions.

A customer care supervisor position is an excellent career choice if you enjoy managing people, mentoring, developing, and coaching staff, achieving goals through performance of others, and having a direct influence on your company's bottom line.

A Day in the Life
As Senior Customer Care Supervisor – Service and Repair, you will be responsible for:
• Managing operational and strategic activities within a specified area.
• Managing people, including mentoring, developing, and coaching staff on meeting/exceeding performance expectations and objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets.
• Leading, directing, and reviewing the work of team members to accomplish operational plans and results.
• Conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.
• Decision making with impact on project/department schedules, customer satisfaction, resource allocation, shares, and exchanges relevant information to reach solutions, and gaining cooperation of other parties.
• Communicating with internal and external customers and vendors, across various levels of the organization.
• Making or taking suggestions to implement improvements to processes, systems, or products to increase team effectiveness and performance. 
• Managing day-to-day expenses.
• Being 100% compliant with Quality procedures and training.
• Performing other related duties as assigned.

Must Haves
• Bachelor’s Degree.
• English Upper intermediate level / independent user (B2 and above).
• Proficient in MS Office Suite.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Outstanding communication skills, both written and verbal.
• Familiarity with customer relationship management (CRM) software and other relevant ERP tools.
• Ability to understand and analyse KPI´s.
• Minimum of 3 years of People Management experience, or an advanced degree with a minimum of 1 year of People Management experience.

Nice to Haves
• Arabic language (both spoken and written).
• Experience working in a similar environment.
• Open to travel.

We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results.
• Pension scheme and group discount on healthcare insurance 
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
In everything we do, we are engineering the extraordinary .

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