Senior Customer Quality Engineer

Your role:

As a key member of our Quality team, you’ll be the voice of the customer—ensuring their expectations are met and exceeded throughout the product lifecycle. You’ll lead quality initiatives for customer projects, manage claims, and drive continuous improvement in collaboration with cross-functional teams.

What You’ll Do

• Act as the quality lead for customer-specific projects and new product development.
• Collaborate with process quality and project teams to apply lessons learned and best practices early in development.
• Lead customer complaint resolution using tools like 8D, A3, and root cause analysis.
• Serve as the main contact for customer quality communications and meetings.
• Track and report on customer KPIs and complaint metrics.
• Support tender activities and ensure quality requirements are met.
• Prepare and deliver quality reports to customers and internal stakeholders.

What we are looking for:

• Degree in Electrical, Mechanical, or Materials Engineering (Master’s preferred).
• 5+ years of experience in quality, after-sales, or customer-facing engineering roles.
• Experience in transformer technology is a strong advantage.
• Fluent in English (written and spoken).

Skills that set you apart:

• Strong understanding of technical drawings, specifications, and quality tools (8D, A3, Pareto, histograms, etc.).
• Familiarity with ISO 9001, Lean Six Sigma, and tools like Minitab is a plus.
• Excellent communication and problem-solving skills.
• A proactive, positive mindset with the ability to thrive in a global, matrixed environment.

What we offer:

• Competitive compensation and benefits package.
• Exciting, impactful projects in a collaborative team environment.
• A culture that supports internal mobility and career growth.
• Access to Eaton University for continuous learning and development.
• A strong focus on employee wellbeing, safety, and work-life balance.

Ready to power what matters?
Apply now and be part of a company where your work truly makes a difference.

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