Senior Key Account Manager

iyzico

iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalisation and was acquired by the global payment systems giant PayU in 2019. With such robust structure, iyzico is operating on the principle of democratising financial services and making them accessible for everyone alongside the services it provides to businesses.

Through iyzico Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection. iyzico continues to simplify online shopping for both consumers and sellers by the simple, accessible, and innovative technologies it developed.

We have an incredibly exciting opportunity for a Senior Key Account Manager to support some of our prime accounts. As a Senior Key Account Manager, you will be responsible for driving growth, value and partnership with our existing portfolio of clients. You will be responsible for retaining the company's top accounts. These accounts make up the highest percentage of company income therefore, key account manager must build and maintain a strong/ strategic relationship with them. Senior Key Account Manager will be the lead point of contact for all key account matters and is expected to understand accounts’ individual goals & targets and act accordingly. You will also bring in new business from existing accounts, maintaining a long term relationship and maximizing sales opportunities with them.

• Ability to drive successful projects with a wide range of people at all decision-making levels
• Actively engaging with global customers via online meetings, telephone and F2F meetings
• Building long lasting relationships with senior management of customers
• Representing the company successfully by establishing strong communication with customers
• Identifying customer needs and offering suitable solutions (strategical / financial / operational / technical) for them
• Ensuring the highest level of customer satisfaction keeping in mind that every customer is unique
• Efficiently managing all customer related processes using internal and external elements
• Providing the necessary contribution for the measurement and improvement of the key account satisfaction and the image of the company
• Providing the communication network coordination between the customer and the company

• Graduating from relevant departments of universities
• Minimum 6 years of experience in large global account management
• Proven track record of successful global account management
• Knowledge of e-commerce trends and payment systems is preferred
• Excellent command of English is a must - diction is smooth, written and verbal communication is very strong
• Knowing technology concepts well, developing customer needs and positioning the right products and solutions
• Customer-focused, strong communication, business tactics, and planning competence
• Being able to interact with related internal teams in order to escalate customer issues vulnerabilities and follow up efficiently
• Tend to teamwork, able to cope with stress
• The successful candidate will be an analytically driven team player who is motivated by an entrepreneurial, fast-paced and highly collaborative environment
• This role demands excellent pro-active approach. We would expect you to have deep understanding of customer business needs and advise accordingly so not just fulfilling daily operational demands.

• A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
• Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.
• Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade
• An iyzicoMate is assigned to help you with anything you may need on your onboarding
• A detailed orientation program designed for you to fully grasp the iyzico culture
• Meal & Internet Allowance
• Transportation Allowance
• A gift voucher to meet tech needs and ergonomic workspace at home
• Macbook (and monitor if needed)
• Employee support program: free psychological counseling, legal advice, financial advice etc.
• Private health insurance
• 1 day birthday leave