Service Manager for Pega

For our Regional Process Office, we are looking for a Service Manager to be located in Kartal (and work remotely time to time) who will be responsible for supporting running operations of a Global collection tool as the first contact for the assigned countries.

Your new role – challenging and future-oriented.

What part will you play? 

· You help us supporting running operations of a Global collection tool taking responsibility and ownership for Level1-Support for the EUROPE/ASIA

· As the first contact for the assigned countries you act as a Customer Success Manager driving resolution and further development of the application

· Applying your collections process knowledge & blending it with curiosity and interest in technology you are helping the operational community with training

· By making use of process and utilization data you are driving user adoption and change management

· You are acting as the “ambassador” of the regional user community and contribute actively to the global roadmap of the application development

· You are listening to business needs, translate them into requirement specifications and act as an entrepreneur throughout the realization cycle in an agile interaction with the development team and program owner

· Under the lead of the Program Manager you are supporting further enhancement projects in the region

What you need to make real what matters.

· You are a team player and empathic with customers, stakeholders and team members

· You have excellent stakeholder/key account management skills

· You are pro-active and drive topics in an entrepreneurial manner

· You are willing to drive change & digitalization

· You have a strong process analysis & mapping skills (Yellow Belt/Green Belt in Lean Six Sigma is a plus)

· You have a strong understanding of business requirement documents, workflow diagrams & technical design documents on automation space and being able to create & explain them

· You have a strong affinity to Information Technology, preferred skills; BPM solutions (Pega, Mendix etc), SAP/ERP, Analytics

· Basic knowledge of relational database solutions is required (SQL, Snowflake)

· Knowledge of RPA solutions, Data Analytics solutions is a plus

· Experience in the field of Credit Management and Collections is a plus

· You possess the ability to work in a team and to communicate effectively in verbal and in written form in English, another language (German or Czech) would be a plus

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What we offer

1. Speak up Culture
2. Respectful Workplace
3. Being part of a global work environment
4. Attractive remuneration package
5. Excellent recognition tools providing spot awards
6. Learning & Development opportunities for both personal and professional growth 
7. Leave days for parents and a variety of flexible working models that allow time off for yourself and your family 
8. Creche allowance for mothers
9. Share matching programs to become a shareholder of Siemens AG
10. Re mote workin g and remote living flexibility only for relevant positions
11. Find more benefits

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences. 

“At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: 

As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.

Please find more information from our web site: 

Contact
If you need more information please don't hesitate to contact us.
+90 216 459 20 00

[email protected]