Service Support

Service Planning & Coordination

• Coordinate workflows across Technical Service, Workshop, and Spare Parts operations.
• Support daily and weekly field service planning in collaboration with Service Managers.
• Schedule field service activities and ensure customer confirmations.
• Create, manage, and track service requests, tickets, and reports via CRM systems.
• Monitor periodic maintenance schedules and ensure timely follow‑ups.
• Provide operational support to Global Marine Hub activities.

Systems, Reporting & Administration

• Prepare and monitor monthly capacity, utilization, and vehicle tracking reports (e.g., Arvento).
• Record working hours and overtime tracking in SAP.
• Create purchase requests and requisitions in SAP for tools, spare parts, PPE, field service projects, and third‑party services.
• Provide Service Sales with documentation and cost details required for invoicing.

Finance, Travel & Expense Management

• Approve team expenses in SAP Concur in line with company policies and authorization levels.
• Review and approve travel‑related expense invoices.
• Organize and coordinate all travel arrangements for Field Service teams.

Logistics, Compliance & Documentation

• Coordinate logistics processes for service and workshop operations.
• Ensure completion and submission of Occupational Health & Safety (OHS) documentation for site access.
• Support field service engineers with documentation and operational or technical requests.

Warranty, Claims & Project Support

• Manage warranty and claim processes in line with contractual requirements.
• Support commissioning projects by coordinating acceptance documentation with Sales and Service teams.
• Monitor warranty obligations for newly delivered projects.

Customer & Stakeholder Interaction

• Act as a key point of contact for customers and cross‑functional stakeholders.
• Respond efficiently to service‑related requests and inquiries.
• Collaborate closely with Finance, Accounting, Procurement, Logistics, and Warehouse teams to ensure smooth service execution.
• Maintain professional communication that supports high customer satisfaction.