Services and Solutions Delivery Specialist - Resource Planning

Job Title

Job Description

Job title:

Services & Solutions Delivery Specialist - Resource Planning 
Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand.

Your role:

• Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.

• Receiving, monitoring, developing and dispatching service orders for service engineers and resources as installation activities and application plans and working closely with Project Managers and Order Management team as same as with Service Delivery Managers to drive business as key user 

• Acting as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal/external) in a professional matter (analysis, registration, communication and timely escalation) 

• Creating, communicating with project managers and order management team and confirming customer for installation activities aligned with sales order

• Forecasting, planning, analyzing and monitoring service execution for workforce utilization

• A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.

You're the right fit if you have;
1. Experience in Order Management or Customer Services,

2. University Degree,

3. Fluency in English,

4. Experience with Microsoft Windows and Office Software (Excel, Power Point, Word)

5. Experience with case management systems and related tools

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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