Social Media Customer Consultant

## Join Us\n\nAt Vodafone, we\u2019re not just shaping the future of connectivity for our customers \u2013 we\u2019re shaping the future for everyone who joins our team. When you work with us, you\u2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.\n\n## What you\u2019ll do\n\n\u2022 Experience in the telecommunications sector or customer service is preferred.\n\n\u2022 Ability to effectively manage complaints and crises on social media platforms such as Twitter, Facebook, Instagram, and LinkedIn.\n\n\u2022 Familiarity with social media analytics tools \n\n\u2022 Customer-oriented with effective and professional written and verbal communication skills.\n\n\u2022 Ability to understand and respond to difficult customer feedback with a solution-focused approach.\n\n\u2022 Ability to take quick and accurate actions during crises.\n\n\u2022 Capable of tracking, analyzing, and reporting complaints.\n\n\u2022 Collaborative and able to work well in a team environment.\n\n\u2022 Ability to coordinate with other departments to support resolution processes.\n\n\u2022 Ability to adapt to a dynamic and fast-paced work environment.\n\n\u2022 Keeping up with ever-changing social media trends and integrating them into strategies.\n\n\u2022 Ability to maintain brand tone and image while responding to customer complaints, with a flair for creating engaging content.\n\n\u2022 Capable of analyzing complaint volume and customer satisfaction KPIs and providing regular reports.\n\n\u2022 Contributing to process improvements with a data-driven approach.\n\n## Who you are\n\n\u2022 Minimum 3 years of experience in social media management and digital marketing.\n\n\u2022 Strong communication, negotiation, and problem-solving skills.\n\n\u2022 High analytical thinking ability and result-oriented working approach.\n\n\u2022 Able to adapt to a high-paced working environment and flexible working hours.\n\n\u2022 Proficient in using MS Office programs.\n\n## Not a perfect fit?\n\nWorried that you don\u2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.\n\n## What\u0027s in it for you\n\nWe like to keep them flexible:\n\n\u2022 Vflexy: Flexible Benefits Program \n\n\u2022 Hybrid working kit\n\n\u2022 Ergonomic kit allowance \n\n\u2022 Digital meal voucher\n\n\u2022 Flexible transportation allowance.\n\n\u2022 Employee assistance hotline \u0026 counselling\n\n\u2022 Comprehensive and flexible private health insurance\n\n\u2022 Discounted price deals for wide range of products \u0026 services \n\nPlus, plenty more to enjoy!\n\n#LI-Hybrid \n\nData Privacy\n\nBy applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.\n\n## Who we are\n\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\u0027s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\n\nBelonging at Vodafone isn\u0027t a concept; it\u0027s lived, breathed, and cultivated through everything we do. You\u0027ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We\u0027re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\n\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\n\nTogether we can.\n