SSD Customer Service Agent & quotation Admin G&L

Job Title

Job Description

Your role:

• Ensuring that all customers are satisfied while meeting or exceeding our business targets.
• Handling all inquiries (pre- and post-sales, financial, complaints, non-technical questions or simple technical questions) regarding Philips products and services.
• Receiving, logging, solving and routing requests and issues coming in from all Customer channels and communicates solutions  
• Providing service solutions by creating service work orders and informing the customer the service status
• Handling complaints from all customer, subscribers, family members and caregivers in a professional manner (analysis, registration and timely escalation).
• Provide Time & Material quote to customer where the service requested and is not covered by warranty or contract, and enable service delivery process when quote is accepted by customer.
• Sends Time (labour hours) & Material (spare part)  quotations to all customers in Gulf & Levant region

You're the right fit if:

• University Degree,
• Minimum 1-2 years experience in call center/customer service preferred, Good computer, PC - internet and documentation skills ,
• Professional Phone Manners with superior soft skills such as ability to express sympathy, empathy and patience with Customer First attitude,
• Very good verbal and written communication skills in English
• Arabic speaker, English and Turkish is a plus

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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