Team Lead, Subject Matter Experts

The Team Lead: Subject Matter Experts is responsible for leading SME team operations and driving the development of high-quality educational content and digital experiments across K-12 and Higher Ed. science, medical, literacy, and mathematics domains. The role combines team leadership, cross-functional project coordination, subject matter oversight, and support for strategic initiatives such as proposals, presales, and external collaborations. This person acts as a key link between SMEs, Product, Design, Unity/Development, and Learn teams to ensure content is delivered accurately, on time, and to a high scientific, pedagogical, and accessibility standard. 

Key responsibilities 

Team leadership and cross-functional coordination 

• Supervise and coordinate the work of SMEs, managing workloads, priorities, and content quality 

• Act as the main bridge between SMEs, Product, Design, Unity/Development, and Learn teams to ensure requirements are delivered on schedule 

• Oversee workflow and ticketing processes, including task creation, follow-up, and final content checks before formal QA 

• Lead requirement gathering for new content and translate pedagogical and subject-specific needs into clear, actionable tasks 

Content ownership and development 

• Oversee experiment and content design, review, and technical requirements across relevant domains, including science, medicine, literacy, and mathematics 

• Review UI/UX, assets, and learning flows to ensure scientific or pedagogical accuracy and alignment with learning goals 

• Ensure content is designed and reviewed in line with accessibility standards, including WCAG and other relevant educational accessibility requirements 

• Support the full lifecycle of content and experiment development, from concept through production readiness 

Strategic support and external collaboration 

• Contribute to research proposals, presales activities, and supporting documentation for strategic partnerships and new business opportunities 

• Collaborate with academic advisors, researchers, and other experts to ensure content and documentation meet required standards 

• Prepare and deliver presentations, demonstrations, and supporting materials for internal and external stakeholders when needed 

Support for key client engagements 

• Support large or strategic client engagements where SME input is required, particularly for onboarding, implementation guidance, or resolving subject-specific content questions 

• Provide expertise to help ensure correct setup and use of experiments and learning content in collaboration with internal platform teams 

• Track usage and adoption of experiments or learning content for selected institutions and provide reporting when needed 

Skills and competencies 

Leadership and coordination 

• Strong team leadership and coordination skills 

• Ability to manage multiple workstreams and priorities effectively 

• Strong project management and organizational skills 

Communication and stakeholder management 

• Excellent communication and stakeholder management skills 

• Ability to work effectively with cross-functional teams, customers, teachers, academic advisors, and external partners 

• Confidence in presenting projects, reports, and demonstrations to internal and external stakeholders 

Content and product execution 

• Ability to translate scientific, pedagogical, and customer needs into structured requirements and deliverables 

• Ability to review content, assets, and product flows for educational quality, subject accuracy, and usability 

• Good understanding of accessibility requirements, including WCAG or similar relevant standards 

• High attention to detail and strong quality standards 

Qualifications 

Academic background 

• Master’s or PhD degree in a relevant field such as Biology, Medical Sciences, Biochemistry, Molecular Biology, Microbiology, Physiology, Education, Learning Sciences, or a related discipline 

Professional experience 

• Experience in subject matter expert work, educational content development, or digital learning products 

• Experience coordinating cross-functional teams such as Product, Design, Development, or platform teams 

• Experience working with multiple subject areas or with SME teams across different domains is strongly preferred 

Additional advantages 

• Familiarity with workflow and ticketing tools such as Jira or YouTrack 


• Experience with accessibility standards and inclusive learning design