Team Manager (Luxury)

About Our Client

Founded in Florence, Italy in 1921, our business partner is one of the world's leading luxury brands. Our business partner forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation, part of the global luxury group in fashion, leather goods, jewelry, and eyewear.

Job Description

Team
*Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. *Working on the shop floor, the TM will be in constant contact with the team and what is happening on a daily basis. *Provide support and ongoing feedback to client advisors to ensure their development, motivation and sense of belonging. *Conduct regular performance conversations to discuss results and develop action plans. *Conduct on spot coaching to ensure consistent client experience. *Participate in attracting, recruiting and onboarding a high performing team. *Partner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution. *Make sure that all the company policies and procedures are followed by all the team members.
Client
*Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team. *Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele. *Lead the execution of clientelling activities with the store team, developing actions to reach the goals and KPIs. *Demonstrate leadership by playing an active role on the sales floor.

Product
*Monitor the performance of the assigned categories and proactively propose action plans to reach the targets. *Partner with Merchandising team providing effective feedback on products, stock situation and specific requests for the store in order to grow the business. *Collaborate with VM team in order to maximize the category potential while guaranteeing that the image of the store is maintained according to guidelines. *Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.

The Successful Applicant

Key Requirements

• Minimum of 4 years of sales management experience in retail, luxury retail, or service related industry.
• Bachelor's Degree in a related field is preferred.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism.
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.

• Entrepreneurial spirit
• Sales and Client focused
• Developing/coaching others
• Leading by example
• Relationship builder
• Effective communicator

What's on Offer

Being a part of world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands
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