Technical Marketing Manager

About the job

The main purpose of this job is to spearhead technical marketing of RHI Magnesita products in the respective region by defining aggregate wise product strategies and implement target actions within agreed time frame to improve product performance and maximize profitability.

Your tasks will include:

• Resolve customer complaints and coordinate product failure analysis, trouble shooting and implementing solutions within target time frame to achieve customer satisfaction


• Verify the effectiveness of the corrective and/or preventive actions implemented for their effectiveness


• Present & Review Products, Services, Solutions (value creation projects) at Key customers to gain edge over competition


• Create technical offers & proposals


• Provide technical expertise and detailed application knowledge of customer processes and refractory products to support the sales activities

About you

You are a technical specialist with experience in the industry and have a sound and broad expertise in the application of refractory products, preferably in steel industry. Your excellent cooperation and communication skills make it easy to act as an interface between RHI Magnesita and its customers. As a Technical Expert at RHI Magnesita you will work hand in hand with the departments Sales, Engineering and R&D as well as our production plants and pursue the common goal of ensuring customer satisfaction and long-term customer loyalty

In addition, you have:

• At least 10 years of professional experience in technical Marketing of refractories and/ or in the application of refractories in the steel production environment.


• Experience in quality management systems would be a plus.


• Bachelor’s or Master’s degree (e.g., mechanical engineering, ceramic engineering, materials engineering or metallurgical engineering).


• Good MS office skills.


• Should be proficient in English and Turkish.


• Distinctive problem-solving competence, strong customer orientation.


• Willingness to travel extensively, 50% of worktime would be used for visiting customers.

Why should you work for RHI Magnesita?

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.

We offer

• RHIM Academy for your ongoing learning & development, incl. full LinkedIn Learning catalogue


• Empowerment to take responsibility and forge your own career success


• Opportunities to learn, lead, and build something new with colleagues from around the world

Sounds like you?

At RHI Magnesita everyone is welcome and encouraged to apply. We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams. We kindly ask you to submit your application online and in English. Due to data privacy reasons, applications via e-mail cannot be taken into consideration.

About RHI Magnesita

We are the acknowledged technology leader in the refractory industry. Our company is defined by people. We are committed to diversity and know that multiple approaches, perspectives and backgrounds fuel creativity and innovation. It is our aspiration to build a workplace culture where everyone feels valued, engages, and can enjoy a truly inclusive environment and the diverse voices of our employees are heard. We foster a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages open-mindedness, reliability, pragmatism, and innovation.