Technical Support Specialist - Corporate

## Join Us\n\nAt Vodafone, we\u2019re not just shaping the future of connectivity for our customers \u2013 we\u2019re shaping the future for everyone who joins our team. When you work with us, you\u2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.\n\n## What you\u2019ll do\n\n\u2022Answering calls and e-mails of mobile and fixed customers in its portfolio.(TOP200 customer) \nTo meet customer requests for information, transactions and complaints. To take the necessary actions to follow up on complaints and requests that cannot be resolved at first contact and to direct them to the relevant teams. Ensuring that the records are analyzed within the targeted periods. Regularly via outbound call \nConducting customer visits supported by invoice analyses, tariff details and reports for campaigns. Participating in the Sales Manager\u0027s customer visits, especially during retention periods. \nRegularly calling for \"healthcheck\" and \"debt reminder\" via outbound call or e-mail. \nTo follow and implement all kinds of operationally new and changing processes, information and application changes. To follow the Atlas information platform appropriately and accurately. Giving feedback on deficiencies and errors. \nTo provide feedback to the management team by anticipating potential problems or dissatisfaction and potential opportunities in order to improve service quality and maximize customer satisfaction. \nIntroducing Metro Ethernet/RadioLink/Bulk \u0026 Fast Sms products to the customer via e-mail and outbound call and sending leads to the Sales Manager. In this context, actively using Red CRM. \nEnsuring that documents are completed by tracking missing documents \nFollowing and implementing company and department policies and procedures \nTo ensure that customers who want to close their lines keep their lines active by providing appropriate arguments in order to reduce our voluntary churn. \nEnsuring that complaints received through BTK, WEB BTK, CEO Office, Social Media, Official Letters are resolved in accordance with the objectives.\n\n## Who you are\n\n\u2022 At least 1 years corporate customer management experience in fixed\u0026mobile telecommunication \n\u2022 Fluent in English both verbal and written \n\u2022 Good understanding of fixed product and services \n\u2022 Good understanding of request management process \n\u2022 Good understanding of incident management process \n\u2022 Good understanding of IP networking technologies \n\u2022 Good level of troubleshooting abilities on ip networking environment \n\u2022 Cisco CCNA Certification or equivalent accreditation in ip networking \n\u2022 Excellent Problem solving skills \n\u2022 Good communication Skills \n\u2022 Prone to team work\n\n## Not a perfect fit?\n\nWorried that you don\u2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.\n\n## What\u0027s in it for you\n\n\u2022 At least 1 years corporate customer management experience in fixed\u0026mobile telecommunication \n\u2022 Fluent in English both verbal and written \n\u2022 Good understanding of fixed product and services \n\u2022 Good understanding of request management process \n\u2022 Good understanding of incident management process \n\u2022 Good understanding of IP networking technologies \n\u2022 Good level of troubleshooting abilities on ip networking environment \n\u2022 Cisco CCNA Certification or equivalent accreditation in ip networking \n\u2022 Excellent Problem solving skills \n\u2022 Good communication Skills \n\u2022 Prone to team work\n\nData Privacy \nBy applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details. \"\n\n## Who we are\n\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\u0027s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\n\nBelonging at Vodafone isn\u0027t a concept; it\u0027s lived, breathed, and cultivated through everything we do. You\u0027ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We\u0027re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\n\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\n\nTogether we can.\n