JOB PURPOSE: To support the Manager - PSP Operations in overseeing PSP operational activities, with primary responsibility for assisting and backing up the PSP Settlement Team Leader. The role ensures continuity of settlement operations, effective maker-checker controls, timely issue resolution, accurate reconciliations, and adherence to applicable policies, procedures, and service standards. ;KEY ACCOUNTABILITIES: Settlement Team Leader Backup: Act as the designated backup for the PSP Settlement Team Leader during leave, absence, peak workloads, or operational emergencies, ensuring uninterrupted daily settlement and reconciliation activities. Operational Oversight: Support the monitoring, prioritization, and coordination of daily PSP Operations and Settlement activities to meet cut-off times, service levels, accuracy expectations, and control requirements. Team Support & Work Allocation: Assist the Settlement Team Leader with work allocation, capacity planning, staff coverage, coaching, cross-training, and resolution of operational queries or complex cases. Checker & Approval Responsibilities: Review and approve settlement entries, amendments, reconciliations, corrections, reversals, and adjustments within delegated authority, while maintaining maker-checker segregation and complete supporting evidence. Reconciliation & Account Substantiation: Support daily and monthly reconciliation of PSP GLs, bank statements, merchant accounts, and settlement files; monitor ageing items; and ensure breaks are investigated, documented, escalated, and resolved. Settlement & Financial Control: Monitor settlement cycles, cut-offs, exceptions, and funding requirements; validate settlement reports; and help ensure accurate and timely settlement to merchants, partners, and internal accounts. Incident & Escalation Management: Coordinate the investigation of settlement delays, mismatches, duplicate transactions, system issues, and financial exceptions, and escalate material risks or unresolved items to the Manager - PSP Operations. Management Information & Reporting: Assist in preparing and reviewing settlement summaries, reconciliation status, ageing reports, variance explanations, root-cause analysis, and PSP revenue information required by Management and Finance. Risk, Compliance & Audit: Promote compliance with bank policies, regulatory requirements, operational risk standards, and internal controls; support audit requests, closure of findings, and implementation of corrective actions. Process Improvement & Change Delivery: Identify process gaps and control weaknesses and support SOP updates, automation, UAT, system enhancements, new product implementation, and process migration from an operational-readiness perspective. Stakeholder Coordination: Work closely with Finance, IT, Product, Compliance, Audit, external BPs, and relevant business teams to resolve operational and settlement matters promptly. Business Continuity & Delegation: Provide broader backup support across PSP Operations when required and perform delegated duties assigned by the Manager - PSP Operations to maintain service continuity.
