Reservations Agent (Turkish Speaker)

Reservations Agent

An exciting opportunity has arisen for a Reservations Agent  to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.

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We are seeking a friendly and customer-focused Reservations Agent (Turkish Speaker) to join our team in Dubai, United Arab Emirates. As a key member of our customer service department, you will be responsible for handling reservations, providing information, and ensuring exceptional customer experiences for our Turkish-speaking clientele.

• Handle incoming calls, emails, and online inquiries from Turkish-speaking customers regarding reservations, bookings, and travel information
• Process reservations accurately and efficiently using our reservation systems and booking tools
• Provide detailed information about our products, services, pricing, and policies to customers
• Assist customers with modifying or canceling existing reservations
• Upsell and cross-sell additional products or services when appropriate
• Resolve customer complaints and concerns in a timely and professional manner
• Maintain up-to-date knowledge of promotions, special offers, and travel regulations
• Collaborate with other departments to ensure smooth customer experiences
• Achieve performance targets and maintain high customer satisfaction ratings

• Fluency in Turkish and English (written and verbal) is essential
• Excellent communication skills with the ability to convey information clearly and concisely
• Strong customer service orientation and empathetic approach to problem-solving
• Proficiency in reservation systems and booking tools
• Basic computer skills, including MS Office and email applications
• Keen attention to detail and ability to multitask in a fast-paced environment
• High school diploma or equivalent required; Bachelor's degree in Hospitality, Tourism, or related field preferred
• Previous experience in customer service or hospitality industry is a plus
• Knowledge of the travel and tourism industry is advantageous
• Ability to work flexible hours, including weekends and holidays, as required
• Strong problem-solving skills and ability to remain calm under pressure
• Enthusiasm for delivering exceptional customer experiences