IT Account Manager

• Build and nurture strong relationships with clients acting as their primary point of contact
  
• Understand client pain points challenges and objectives to address their needs effectively
  
• Provide personalized attention and support to clients ensuring their satisfaction and loyalty
  
• Work predominantly on client premises being readily available for meetings consultations and discussions
  
• Identify opportunities for crossselling our products and services to meet client requirements and drive revenue growth
  
• Actively promote and recommend solutions that align with client goals and objectives
  
• Attend company strategy meetings to contribute insights and align client needs with organizational goals
  
• Collaborate crossfunctionally with Service Delivery and Project Management departments to ensure seamless execution of client initiatives
  
• Conduct thorough analysis of client business requirements considering both immediate needs and longterm objectives
  
• Identify key pain points challenges and opportunities for improvement through client consultations and interactions
  
• Compile and organize client requirements into structured reports ensuring clarity accuracy and relevance
  
• Use a systematic approach to document and communicate client needs facilitating efficient decisionmaking and solution development
  
• Liaise with the Business Analyst Service Delivery and IT departments to relay client requirements and facilitate seamless communication
  
• Provide insights and recommendations to these departments based on client feedback and analysis
  

Requirements

• Proven experience in IT account management preferably in a clientfacing role.
  
• Strong interpersonal and communication skills with the ability to engage and influence stakeholders.
  
• Ability to understand and address client needs with a focus on delivering exceptional service and value.
  
• A proactive and resultsdriven mindset with a track record of achieving business targets.
  

Bachelor s degree in Computer Science, Information Technology, or related field. At least 5+ years of experience in administering Citrix VDI environments. Citrix Certified Associate Virtualization (CCA-V) or higher certification preferred. Proficient in Citrix XenDesktop, XenApp, and supporting technologies